IBM G40 User Manual

ThinkPad®G40 SeriesService and Troubleshooting Guide򔻐򗗠򙳰

viii ThinkPad®G40 Series Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computerYour ThinkPad at a glance ...2Features...3Specifications ...5Caring for your

Your ThinkPad at a glanceFront viewRear viewYour ThinkPad at a glance2ThinkPad®G40 Series Service and Troubleshooting Guide

FeaturesProcessorv Intel®Pentium®4 Processorv Intel®Celeron®ProcessorMemoryv Built-in: 128 MB or 256 MB, depending on the modelv Maximum: 1024 MBStora

Diskette driveTo get the best performance from your diskette drives, use high-qualitydiskettes (such as IBM diskettes) that meet or exceed the followi

SpecificationsSizev Width: 329 mm (12.95 in.)v Depth: 282.5mm (11.2 in.)v Height: 37.1 mm – 50.9 mm (1.46 in. – 2.00 in.)Environmentv Maximum altitude

Caring for your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense in han

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.Handle stora

v Turn off your computer if you are replacing the hard disk drive.v If you exchange drives in your computer, reinstall the plastic bezel faces (ifsupp

Chapter 2. Solving computer problemsDiagnosing problems ...10Troubleshooting ...11Error messages ...11Errors without messages ...

Diagnosing problemsIf you have a problem with your computer, you can test it by usingPC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follo

TroubleshootingIf you do not find your problem here, refer to Access IBM, your on-board helpsystem. Open Access IBM by pressing the Access IBM button.

Message Solution01C9: More than oneEthernet devices arefound. Remove one ofthem. Press <Esc> tocontinue.Your ThinkPad computer has a built-in Et

Message Solution0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time,using the IBM BIOS Setup Utility

Message Solution1810: Hard disk partitionlayout errorA problem in recognizing the layout of the partition on the hard disk hashalted the computer star

Message SolutionEMM386 Not Installed —Unable to Set PageFrame Base Address.Edit C:\CONFIG.SYS and change a line fromdevice=C:\WINDOWS\EMM386.EXE RAMto

Solution: Make sure that the memory card is installed correctly. If it is, butthe screen is still blank, and you hear five beeps, have the computer se

A power switch problemProblem: The system does not respond, and you cannot turn off the computer.Solution: Turn off the computer by pressing and holdi

Solution: If the processor reaches a temperature that is too high, the computerautomatically enters standby mode to allow the computer to cool and top

reset the computer. If you have not saved your data, it may be lost. To resetthe computer, press and hold the power button for 4 seconds or more. If t

ThinkPad®G40 SeriesService and Troubleshooting Guide򔻐򗗠򙳰

4. Click the Create hibernation file button.5. Click the Create Now button.6. Perform restart.7. Start the ThinkPad Configuration program.8. Click Pow

Solution: Make sure that:v The display device driver is installed correctly.v The display resolution and color depth are correctly set.v The monitor t

5. Click the Adapter tab.6. Make sure “Intel®82852/82855 GM/GME Graphics Controller –0” isshown in the window.7. Click the Monitor tab.8. Make sure th

Battery problemsProblem: The battery cannot be fully charged by the power-off method in thestandard charge time for your computer.Solution: The batter

v You are carrying the hard disk drive.v You are carrying your computer.This is a normal characteristic of a hard disk drive and is not a defect.Probl

A window such as this will appear:3. After the Access IBM Predesktop Area opens to the Utilities page, you canselect from the following icons:v Start

to start the operating system from a CD drive rather than the hard disk. Youspecify those kinds of changes on this page.Preferences presents various o

Other problemsProblem: The computer locks or does not accept any input.Solution: Your computer might lock when it enters standby mode during acommunic

Solution: Be sure that the disk meets the standard for your country. Usually, adisk that meets the local standards is marked with a CD logo (as shownb

Starting BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters.v Confi

NoteBefore using this information and the product it supports, be sure to read the general information underAppendix A, “Important safety instructions

5. Change the items you wish to change. To change the value of an item, usethe F5 or F6 key. If the item has a submenu, you can display it by pressing

Recovering pre-installed softwareIf your hard disk drive data is damaged or accidentally erased, you canrestore the software that was shipped with you

Replacing the hard disk driveYou can replace a damaged hard disk drive yourself.Note: Replace the hard disk drive only if you have it repaired. The co

5. Open the computer display; then stand the computer on its side andremove the hard disk drive by pulling the cover away from thecomputer.6. Do not r

8. Insert the hard disk drive and its cover into the hard disk drive bay; thenfirmly install them.9. Turn the computer over so that its bottom side is

Replacing the battery1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all cables from the computer.Note: If you

4. Align the side of a fully charged spare battery with the side of the batteryspace in the computer 1; then gently push the battery into the space

Chapter 3. Getting help and service from IBMGetting help and service ...38Getting help on the Web ...38Calling IBM ...38Getting hel

Getting help and serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety

v Engineering change management - Occasionally, there might be changesthat are required after a product has been sold. IBM or your reseller, ifauthori

Important Notice for UsersImportant Regulatory Notice for UsersThe ThinkPad G40 computer complies with the radio frequency and safetystandards of any

Country or region Language Telephone NumberAustria German 01-24592-5901Bolivia Spanish 0800-0189Belgium DutchFrench02-210 982002-210 9800Brazil Portug

Country or region Language Telephone NumberSwitzerland German/French/Italian0583-33-09-00Taiwan Mandarin 886-2-2725-9799UnitedKingdomEnglish 0-1475-55

Getting help and service42ThinkPad®G40 Series Service and Troubleshooting Guide

Appendix A. Important safety instructionsDANGERElectric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, co

DANGERReduce the risk of fire and electric shock by always following basic safetyprecautions, including the following:v Do not use your computer in or

DANGER Main battery safety noticeDANGER Backup battery safety noticeAppendix A. Important safety instructions 45

DANGERFollow the instruction below when installing or reconfiguring the Mini PCI option.To avoid shock hazard, disconnect all the cables and the ac ad

Use caution when installing or modifying telephone lines.Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be

DANGEREmits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical ins

Appendix B. Wireless related informationWireless InteroperabilityWireless LAN Mini-PCI Adapter is designed to be interoperable with anywireless LAN pr

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Appendix C. Warranty informationThis appendix contains warranty information for your ThinkPad, warrantyperiod, warranty service and support, and the I

v Problem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnece

To find the telephone number for the HelpCenter nearest you, see “Telephonenumbers” in Chapter 3, “Getting help and service from IBM”, on page 37IBM S

YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERRIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION

features, conversions, or upgrades involve the removal of parts and theirreturn to IBM. A part that replaces a removed part will assume the warrantyse

This limit also applies to IBM’s suppliers and your reseller. It is the maximumfor which IBM, its suppliers, and your reseller are collectively respon

Governing Law: The following replaces “laws of the country in which you acquiredthe Machine” in the first sentence:laws of the State of New York.ASIA

The two arbitrators appointed by the parties shall appoint a third arbitratorbefore proceeding upon the reference. The third arbitrator shall act asch

cannot be excluded or limited. The Consumer Guarantees Act 1993 will notapply in respect of any goods which IBM provides, if you require the goodsfor

Finding information with Access IBMThe blue Access IBM button can help you in many situations when yourcomputer is working normally; and even when it

those countries from either (1) an IBM reseller approved to perform warrantyservice or (2) from IBM. If you purchase an IBM Personal Computer Machinei

THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:AUSTRIA AND GERMANYThe IBM Warranty for Machines: The following replaces the first sentence of thef

In such instances, regardless of the basis on which you are entitled to claimdamages from IBM, IBM is liable for no more than: (items 1 and 2 unchange

Limitation of Liability: The following is added to this Section:IBM’s entire liability to you for actual damages arising in all situationsinvolving no

64 ThinkPad®G40 Series Service and Troubleshooting Guide

Appendix D. NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features

References to Web site addressesAny references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner serv

International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193Industry Canada Class B Emission Compliance Stateme

Product notice requirementsThe following notice applies to machines equipped with both a DVD and aTV-out function:This product incorporates copyright

If you use a ThinkPad computer at home and need to dispose of a lithiumbattery, you must comply with local ordinances and regulations.Handling a disus

IBM that explains what each part of Access IBM holds to help you.Some of the topics in your help system contain brief video clips that showyou how to

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Appendix D. Notices 71

To obtain your Notes and/or SmartSuite CD:To order, call 800-690-3899 (U.S. orCanada). Note: Only one CD per license.Please allow 10 to 15 working day

Appendix D. Notices 73

Pour obtenir le(s) CD Notes et/ouSmartSuite :Pour commander, composez le 800-690-3899 (Etats-Unis ou Canada). Remarque : Un seul CD par licence.Compt

Lotus SmartSuite Millennium Edition - License/CDSmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Per

• and SmartCenter Internet information managerLotus SmartCenter is SmartSuite Millennium Edition's customizable command center designed to work l

Conditions of UseIf you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite97, this document entitles you to

IBM Introductory SupportLimited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no chargefor 30 days from d

Appendix D. Notices 79

ContentsImportant Notice for Users...iiiImportant Regulatory Notice for Users . . . iiiInformation about hard disk capacity...iiiFinding informat

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Appendix D. Notices 81

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IndexAAccess IBM vBbatteryproblems 23BIOS Setup 29Ccarrying the computer 6cleaning the computer 8computer display problems 20configurationsetup 29Eele

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򔻐򗗠򙳰Part Number: 92P1534(1P) P/N: 92P1534