IBM THINKPAD A22e User Manual

ThinkPad®A22eService and Troubleshooting Guide򔻐򗗠򙳰

Your ThinkPad at a glanceComputer displayPower-status indicatorsSystem-status indicatorsTrackPointUltrabay 2000ThinkPad buttonYour ThinkPad at a glanc

FeaturesProcessorv Intel®Celeron™processor orv Intel Pentium®III processorMemoryv Built-in: 64 MBv Maximum: 256 MB or 512 MB, depending on the modelSt

Diskette driveThe diskette drive is shipped with some models. To get the best performancefrom your diskette drives, use high-quality diskettes (such a

SpecificationsSizev Width: 304.8 mm (12.0 in.)v Depth: 254.0 mm (10.0 in.)v Height: 35.6 mm (1.4 in.)Environmentv Maximum altitude without pressurizat

Caring for your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense in han

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.Handle stora

v Do not modify or tape the latches to keep the display open or closed.v Take care not to turn your computer over while the ac adapter is pluggedin. T

Chapter 2. Solving computer problemsDiagnosing problems ...10Troubleshooting...11Error messages ...11Errors without messages ...

Diagnosing problemsIf you have a problem with your computer, you can test it by usingPC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follo

TroubleshootingIf you do not find your problem here, refer to Access ThinkPad, youron-board help system. Open Access ThinkPad by pressing the ThinkPad

NoteBefore using this information and the product it supports, be sure to read the general information under“Appendix A. Important safety instructions

Message Cause and action0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. Ifyou added a memory module just bef

Message Cause and actionThe hard disk passwordprompt appears.A hard disk password is set. To use the computer, type the password andpress Enter. If yo

Solution: If a power-on password is set, press any key to display thepower-on password prompt, and then type the correct password and pressEnter. If t

Note: If your computer has a screen expansion function, you can use theFn+F8 keys to expand the screen image.A password problemProblem: I forgot my pa

Problem: Some or all of the keys on the keyboard do not work.Solution: If the problem occurred immediately after the computer returnedfrom standby mod

Problem: The mouse or pointing device does not work.Solution: Make sure that the TrackPoint is enabled in the ThinkPadConfiguration Program, and then

Problem: The critical low-battery error message is displayed, and thecomputer immediately turns off.Solution: The battery power is getting low. Connec

For Windows NT:1. Double-click the System icon in the Control Panel.2. Select Intel EtherExpress PRO Adapter, and click Startup...3. Select Disabled.4

For Windows NT:If you have enabled the CD-ROM AutoRun feature, the computer does notenter standby mode through the timer. To enable the timer, disable

For Windows 2000:Note: To use Fn+F12 for hibernation in Windows 2000, you must have theIBM PM device driver installed on your computer.1. Start the Th

Finding information with Access ThinkPadJoin an interactive community of ThinkPad users toaccess mobile resources, read tips and true stories, andshar

4. Check if the color depth and resolution are correctly set.5. Click Display Type...6. Make sure “RAGE MOBILITY-M PCI” or “S3 Inc. Savage/IX DisplayD

If the optional Quick Charger is available, use it to charge the over-dischargedbattery.If the battery cannot be fully charged in 24 hours, use a new

Other problemsProblem: The computer locks or does not accept input.Solution: Your computer might lock when it enters standby mode during acommunicatio

Starting BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The pa

Recover pre-installed softwareIf the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with

To use a Recovery CD to restore your pre-installed software, do thefollowing:Note: Before starting the recovery, refer to the manual shipped with theR

To create a Recovery Repair disketteThe Recovery Repair diskette is used to recover the prompt that is needed toaccess the Product Recovery program, i

Upgrading the hard disk driveYou can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You

5. Open the computer display; then stand the computer on its side andremove the hard disk drive by pulling the cover away from thecomputer.6. Detach t

Replacing the batteryTo replace the battery, do as follows:1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all

Whenever you have a question about your computer, or wish to view IBMWeb sites, simply press the ThinkPad button to open Access ThinkPad.Access ThinkP

Replacing the battery32ThinkPad®A22e Service and Troubleshooting Guide

Chapter 3. Getting help and service from IBMGetting help and service ...34Getting help on the Web ...34Getting help by fax ...35Callin

Getting help and serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety

Getting help by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S.and Canada you can receive by fax marketing and technica

If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem.

Country or region Language Telephone NumberHong Kong Cantonese 2825-6900Ireland English 01-815 9202Italy Italian 02-482 9202Japan Japanese 0120-887-87

Getting help and service38ThinkPad®A22e Service and Troubleshooting Guide

Appendix A. Important safety instructionsDANGERElectric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, co

DANGERReduce the risk of fire and electric shock by always following basic safetyprecautions, including the following:v Do not use your computer in or

DANGERFollow the instruction below when installing or reconfiguring the Mini PCI option.To avoid shock hazard, disconnect all the cables and the ac ad

Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as replacing your battery, inserting

Use caution when installing or modifying telephone lines.Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be

DANGEREmits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical ins

44 ThinkPad®A22e Service and Troubleshooting Guide

Appendix B. Product warranties and noticesWarranty PeriodThe warranty period varies by machine type and country or region.Note:v Contact your place of

specifies otherwise, the following warranties apply only in the country whereyou acquire the Machine. Nothing in this Statement of Limited Warrantyaff

Warranty ServiceTo obtain warranty service for a Machine, contact IBM or your reseller. If youdo not register your Machine with IBM, you may be requir

b. secure all programs, data, and funds contained in a Machine;c. provide IBM or your reseller with sufficient, free, and safe access toyour facilitie

Governing LawBoth you and IBM consent to the application of the laws of the country inwhich you acquired the Machine to govern, interpret, and enforce

Where IBM is in breach of a condition or warranty implied by the TradePractices Act 1974 or other similar legislation, IBM’s liability is limited to t

HONG KONG AND MACAUGoverning Law: The following replaces ″laws of the country in which you acquiredthe Machine″ in the first sentence:laws of Hong Kon

vi ThinkPad®A22e Service and Troubleshooting Guide

enforce all your and IBM’s rights, duties, and obligations arising from, orrelating in any manner to, the subject matter of this Agreement, withoutreg

service on that Machine in that country. Warranty service in Africa is availablewithin 50 kilometers of an IBM authorized service provider. You areres

The minimum warranty period for Machines is six months. In case IBM oryour reseller is unable to repair an IBM Machine, you can alternatively ask fora

Limitation of Liability: The following replaces items one and two of the firstparagraph of this Section:1. death or personal injury or physical damage

UNITED KINGDOMLimitation of Liability: The following replaces items 1 and 2 of the first paragraphof this Section:1. death or personal injury or physi

NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features discussed in

Web sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk.Electron

Industry Canada Class B Emission Compliance StatementThis Class B digital apparatus complies with Canadian ICES-003.Avis de conformité à la réglementa

3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis c

Industry Canada requirementsNoticeThe Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain t

ContentsFinding information with Access ThinkPad iiiChapter 1. Overview of your new ThinkPadcomputer ...1Your ThinkPad at a glance ...2F

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunicat

the product by Telecom, nor does it provide any sort of warranty. Aboveall, it provides no assurance that any item will work correctly in allrespects

Notice for European Union countriesHereby Ambit declares that this ″J07M041.00″ modem is in conformity withthe essential requirements and other releva

TrademarksThe following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both:IBM ThinkPadHelpCenter TrackPointPS

66 ThinkPad®A22e Service and Troubleshooting Guide

IndexAAccess ThinkPad iiiBbatteryproblems 22BIOS Setup 25Ccarrying the computer 6cleaning the computer 8computer display problems 21configurationsetup

68 ThinkPad®A22e Service and Troubleshooting Guide

򔻐򗗠򙳰Part Number: 27P2212(1P) P/N: 27P2212

viii ThinkPad®A22e Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computerYour ThinkPad at a glance ...2Features.....3Specifications ....5Caring for your