IBM United States Software Announcement
209-297
IBM is a registered trademark of International Business Machines Corporation
22
solution that offers an exclusive, no-additional-charge enhancement to the service
and support available for IBM servers. These services are designed to provide
the opportunity for greater system availability with faster problem resolution
and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent
TM
is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
Prices
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring
products from IBM, you may link to Passport Advantage Online for resellers where
you can obtain Business Partner pricing information. An IBM ID and password are
required.
https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Information on charges is available at Web site
http://www.ibm.com/support
In the Electronic tools category, select the option for Purchase/upgrade tools.
Passport Advantage
For Passport Advantage and charges, contact your IBM representative or your
authorized IBM Business Partner. Additional information is also available at
http://www.ibm.com/software/passportadvantage
Order now
To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-
IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Mail: IBM Teleweb Customer Support
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comments to this Manuals