Ibm xSeries 235 User Manual download pdf (Page 43)

Appendix B. Warranty information

This section contains information about your warranty period and the service and

support that are provided by your warranty.

Warranty period

The warranty period varies by machine type and country or region.

Contact your place of purchase for warranty service information. Some IBM

Machines are eligible for on-site warranty service depending on the country or

region where service is performed.

Prior to on-site warranty service, you are required to go through problem

determination with an IBM service specialist call center technician.

A warranty period of 3 years on parts and 1 year on labor means that IBM will

provide warranty service without charge for:

1. parts and labor during the first year of the warranty period

2. parts only, on an exchange basis, in the second and third years of the warranty

period. IBM will charge you for any labor it provides in performance of the repair

or replacement.

The

IBM Machine Warranties Web site at

http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide

overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of

terms used in the Statement of Limited Warranty, Frequently Asked Questions

(FAQ), and links to Product Support Web pages. The IBM Statement of Limited

Warranty is available from this Web site in 29 languages in Portable Document

Format (PDF).

Machine - IBM Eserver xSeries 235 Type 8671

Country or region Warranty period Service delivery method

Japan Parts - 3 years, labor - 1

year

On-site

Worldwide 3 years On-site

Problem determination

Prior to on-site warranty service, you are required to go through problem

determination with an IBM service specialist call center technician. The service

specialist will run diagnostic tests on the hardware and check the software.

Running diagnostics

The IBM service specialist will help you determine whether your equipment is

functioning as specified. It might be necessary to isolate the failing xSeries,

Netfinity

®

, or IntelliStation system; IBM component; or both from any active

production environment to run diagnostics and perform defect-isolation programs.

You are responsible for making the system, IBM component, or both available for

running diagnostics and defect-isolation programs.

Ibm xSeries 235 User Manual Page 43