IBM N2800e User Manual

NetVista™N2800e Thin Client ExpressReferenceSeptember 2000To view or print the latest update, go to http://www.ibm.com/nc/pubsSA23-2808-00

v If you are mailing comments from a country other than the United States, youcan give the form to the local IBM branch office or IBM representative f

Understanding your NetVista Thin Client ExpressThe IBM NetVista N2800e Thin Client Express offers a fast and simple way toaccess applications on the f

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Learning about the hardwareThis section provides detailed hardware information about the N2800e Thin ClientExpress — Hardware Type 8364 (Model Cxx), h

Communication hardwareYour N2800e Thin Client Express includes an integrated Ethernet connection.For a 10 Megabit (Mb) line speed operation, you need

expand the RAM of the N2800e by installing 32, 64, or 128 MB DIMMs.“Appendix B. Hardware maintenance procedures” on page 45 providesinformation on how

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Setting up the hardwareUnpacking your hardwareUnpack your hardware. Contact your reseller, or IBM, ifyou do not have these standard parts:1 Thin cli

Installing the support baseSlide the base B onto the notched bottom of the thinclient A until it latches securely.Connecting your hardwareRead “Sa

Startup sequenceThis is a typical startup sequence of events for the NetVista Thin Client Express. Ifany of these events do not occur, see “Resolving

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Configuring the N2800e Thin Client ExpressBefore you can use the N2800e Thin Client Express (also referred to as workstation)to access server applicat

The menu number A makes it easy to navigate through the Setup Utility. Menunumbers that begin with 2 are unique to the initial Setup Utility. The me

The Configuration Tool provides three Workstation Mode user interfaces:1. A single application that starts automatically when you power on theworkstat

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Installing the Thin Client Service Utility and the OperationsUtilitiesThe Thin Client Express Service and Thin Client Manager Operations Utilities are

Only the Operations Utility methods of updating in Table 1 on page 15 allow youto update multiple workstations at a time. The other methods of flash r

6. Click download NetVista Thin Client Express Service and OperationsUtilities.7. From the Downloads box, click the item that you want to download.Ins

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Managing your Thin Client Express remotelyYou can use the IBM NetVista Thin Client Manager Operations Utility to remotelymanage your N2800e Thin Clien

NetVista™N2800e Thin Client ExpressReferenceSeptember 2000To view or print the latest update, go to http://www.ibm.com/nc/pubsSA23-2808-00

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PPP dialer for Thin Client Express workstationsYou can configure your Thin Client Express (hereafter referred to as workstation) forPoint-to-Point Pro

b. Choose a display resolution setting and a display frequency setting.c. Configure the workstation Internet Protocol (IP) settings:1) From the Compac

7. Type a userid and password in the appropriate fields. If you do not type auserid and password, the dialer prompts you for a userid and password eac

b. Hold the keys down for several seconds until the Configuration Tool starts.Note: If you are unable to enter the Configuration Tool, the workstation

Altering the flash image of a workstationThere are two methods that you can use to alter the flash image of a workstation:v “Performing a software upd

http://www.ibm.com/nc/pubs2. If you have installed the Service Utility on a network server, ensure that theService Utility services are running. If yo

You need to specify the flash file that you want to use in the process, regardless ofthe method that you choose. See “Appendix E. Choosing a flash fil

Do not exit the Configuration Tool at this time, as you will need to perform theprocedure, “Disabling peer flash recovery on a workstation” on page 29

Disabling peer flash recovery on a workstationThe third step of peer flash recovery is to disable peer flash recovery on aworkstation. Perform the fol

NoteBefore using this information and the product that it supports, be sure to read “Safety notices” on page v and “Notices” onpage 61.First Edition (

13. Under Boot file server directory and file name, specify this directory and filename as the First option:/NS/flashbase/x86/kernel.220014. Under Boo

Resolving hardware problemsThis section provides information on verifying and resolving hardware problems.If you cannot identify a hardware problem, y

__ 2. Unplug the power cable from the electrical outlet.__ 3. Ensure that you properly connected all devices to the NetVista thin client.See “Connecti

Table 4. Visible hardware failure (continued)Symptom What you should doThe system LED does not light up when youpress the white power button to power

Table 4. Visible hardware failure (continued)Symptom What you should dov The mouse cursor stops moving; themouse does not function at all.v The mouse

Table 5. Audio beep sequencesSymptom What you should doThe NetVista thin client emits a1-3-1 beep sequence, and thesystem LED is flashing amber.Memory

Table 6. LED indications (continued)Symptom What you should doThe system LED fails to functionafter power on.1. Verify that you plugged the power cabl

If the NetVista thin client is not functioning properly, and an error code or textmessage appears on your screen, consult Table 7. Contact your techni

Table 8. NSBxxxx error codes and text messages (continued)Error code Error message What you should doNSB21500 Audio failure. Replace the thin client l

Table 8. NSBxxxx error codes and text messages (continued)Error code Error message What you should doNSB71509 DHCP option %d bootserver name %s failed

ContentsSafety notices ...vDanger notices ...vCaution notices ...viHandling static-sensitive devices ...viAbout this

Table 8. NSBxxxx error codes and text messages (continued)Error code Error message What you should doNSB83539 Cannot PING boot serverx %s.Verify your

Appendix A. Replacing hardware partsYou can order IBM replacement parts for the thin client. Contact IBM or yourreseller to order warranty parts and n

Replacing parts other than the N2800e CompactFlash cardUse the following tables to determine the correct part number for replacementparts. Warranty se

Table 11. Detachable power cables (continued)VoltageSelection Plug Receptacle Country Part number230VArgentina, Australia, NewZealand13F9940230VAbu Dh

Table 11. Detachable power cables (continued)VoltageSelection Plug Receptacle Country Part number230VDenmark 13F9996230VIsrael 14F0086230VChile, Ethio

Appendix B. Hardware maintenance proceduresRemoving the logic unit to install partsRead Safety notices, and “Handling static-sensitive devices”on page

Replacing a CompactFlash cardRead “Caution notices” on page vi, and “Removing the logicunit to install parts” on page 45 before continuing.1. Uninstal

Exchanging the memorySee “Resolving hardware problems” on page 31 todetermine whether or not it is necessary to replace the logicunit, or any other pa

Removing the power supply:Notes:1. Only IBM-authorized personnel should remove thepower supply.2. You will need a Phillips head screwdriver for thefol

Installing the power supply:1. Carefully install the power supply into the logicunit so that the power supply fan assembly facesthe front of the logic

Trademarks ...63Electronic Emission Notices ...63Federal Communications Commission (FCC)Statement ...63Glossary of abbrevi

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Appendix C. Setting the thin client voltage for your locationSelecting the voltage for your location:Note: All N2800e thin clients are preset to the 2

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Appendix D. Recovering the boot block imageThis section provides instructions that should be followed only under the directionof the IBM Service and S

Recovering the flash imageYou need a CompactFlash card with an N2800e(machine type 8364) flash image to complete thisprocedure. See “Creating a recove

Appendix E. Choosing a flash fileRegardless of which method you use to update the flash image of a workstation,you may need to specify the flash file

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Appendix F. Monitor specificationsA basic video graphics adapter (VGA) class monitor that meets the VESAstandards of refresh rate and resolution can f

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Appendix G. Connector pin informationThe following tables define the connector pins that are used with the N2800e thinclient.Table 14. Monitor Connect

Safety noticesSafety notices contain information that is related to using the IBM®NetVista thinclient in a safe manner. These notices can be in the fo

Table 16. Parallel Connector (continued)Pin Signal Signal Direction16 INIT In17 SELECTIN In18 - 25 Ground - - -Table 17. RJ-45 Twisted Pair ConnectorP

NoticesThis information has been developed for products and services that are offered inthe U.S.A. IBM may not offer the products, services, or featur

IBM has not tested those products and cannot confirm the accuracy ofperformance, compatibility, or any other claims related to non-IBM products.Questi

TrademarksThe following terms are trademarks of International Business MachinesCorporation in the United States, or other countries, or both:AS/400IBM

International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone: 1-919-543-2193Industry Canada Compliance StatementThis Class B d

Glossary of abbreviationsAAC. Alternating CurrentARP. Address Resolution ProtocolBBOM. Bill of MaterialBOOTP. Bootstrap ProtocolCCD. Compact DiscCRU.

NSBXXXXX. Network Station Boot message withidentification number (XXXXX)NSM. Network Station ManagerNVRAM. Nonvolatile Random Access Memory (alsorefer

IndexAaccessconfiguring initial modem settings forPPP dialer 22prerequisites for using PPP 21BBOM file, choosing a 55boot block image 53recovering 53C

N2800e (continued)understanding 1NC dialer window, learning aboutthe 23NetVista Thin Clientwebsite 16network cables 4OOperations Utilityinstalling 15u

Readers’ Comments — We’d Like to Hear from YouNetVista™N2800e Thin Client ExpressReferenceSeptember 2000To view or print the latest update, go to http

DANGERTo reduce the risk of electrical shock use only AC power sources approved byIBM. (RSFTD216)Caution noticesA caution notice applies to a situatio

Readers’ Comments — We’d Like to Hear from YouSA23-2808-00SA23-2808-00Cut or FoldAlong LineCut or FoldAlong LineFold and Tape Please do not staple

SA23-2808-00

About this bookIBM NetVista N2800e Thin Client Express Reference (SA23-2808) provides informationfor the Type 8364 (Model Cxx) IBM NetVista N2800e Thi