IBM 88524TU Datasheet download pdf (Page 11)

IBM United States Hardware Announcement 110-015 IBM is a registered trademark of International Business Machines Corporation

on a periodic, client-defined timetable. The Electronic Service Agent automatically

reports hardware problems to IBM. Early knowledge about potential problems

enables IBM to deliver proactive service that may result in higher system availability

and performance. In addition, information collected through the Service Agent is

made available to IBM service support representatives when they help answer your

questions or diagnose problems. Installation and use of IBM Electronic Service Agent

for problem reporting enables IBM to provide better support and service for your

IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

Terms and conditions

IBM Global Financing

Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or

IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty Information

P.O. Box 12195

Research Triangle Park, NC 27709

Attn: Dept JDJA/B203

Warranty period

• Three years

• Optional features - One year

Optional IBM features initially installed in an IBM machine carry the same warranty

period as the machine. If installed after the initial machine installation, they carry

the balance of the machine warranty or the optional feature warranty, whichever is

greater.

The following have been designated as consumables or supply items and are,

therefore, not covered by this warranty:

• None

Warranty service

If required, IBM provides repair or exchange service, depending on the type of

warranty service specified below for the machine. IBM will attempt to resolve your

problem over the telephone or electronically by access to an IBM Web site. Certain

machines contain remote support capabilities for direct problem reporting, remote

problem determination, and resolution with IBM. You must follow the problem

determination and resolution procedures that IBM specifies. Following problem

determination, if IBM determines On-site Service is required, scheduling of service

will depend upon the time of your call, machine technology and redundancy,

and availability of parts. Service levels are response-time objectives and are not

guaranteed. The specified level of warranty service may not be available in all

worldwide locations. Additional charges may apply outside IBM's normal service

area. Contact your local IBM representative or your reseller for country- and

location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse,

speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

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IBM 88524TU Datasheet Page 11

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