IBM CISCO R2E2 User Manual
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- Table of contents
- BOOKMARKS
- Netcool/Proviso 1
- User Guide 1
- © Copyright IBM Corp. 2010 2
- Contents 3
- Contents 4
- Chapter 1: Introduction 5
- Summary of Device Technology 7
- Sources of Collected Data 9
- Port for SQL Access 10
- Prerequisites 12
- Supported MIBs 13
- Bulk input file formats 13
- Bulk input file name 14
- Bulk input file schema 14
- Bulk adaptor design files 15
- Overview 17
- Reporter sets 17
- Reporter set tree 19
- Reporter set contents 20
- Cluster Quality Resource 21
- Cluster Quality Group 22
- Cluster Utilization Group 22
- Cluster IP vs Legacy Resource 23
- Cluster Erlang-B Group 24
- Extension 24
- CDR Utilization Resource 24
- CDR Quality Resource 24
- Top 10 CDR Number of Calls 25
- Top 10 CDR Number of Errors 25
- CDR VoiceMail Usage Resource 26
- Top 10 CDR Call Completion 26
- Top 10 CDR Call Duration 26
- CDR Quality Group 26
- CDR Utilization Group 26
- CDR Call Distribution Group 27
- K-Factor 27
- K-Factor Resource 27
- K-Factor Group 27
- Top 10 CDR K-Factor 28
- Errors on Cluster by Codec 28
- Infrastructure 29
- Gatekeeper 32
- Interface 33
- Perfmon Active Calls Resource 34
- Perfmon Active Calls Group 35
- Perfmon Security Group 35
- Perfmon Security Resource 35
- Perfmon PSTN Resource 36
- Perfmon PSTN Group 36
- Perfmon MOH Resource 36
- Perfmon MOH Group 36
- Key performance indicators 37
- Before you begin 49
- Verifying resources 66
- Appendix A: UBA parameters 67
- INSTANCES 68
- Description 71
- Component 71
- VOIP_CISCO_IPT.CCMINPUT.URI 72
- VOIP_CISCO_IPT.CDRINPUT.URI 74
- VOIP_CISCO_IPT.DESIGNFILE 75
- VOIP_CISCO_IPT.INPUT_HOST 81
- Appendix B: Template file 93
- DB_USERNAME 95
- Trademarks 100
- SCOTTY Stack 103
- BLT 2.4u 105
- CMU-SNMP 1.14 105
- UCD SNMP 4.2.5 106
- Regex 1.1a 107
- JDOM 1.0 107
- Sieve of Eratosthenes 108
Summary of Contents
IBMNetcool/ProvisoTivoli Document Revision R2E2Cisco IP Telephony 2.4.0.0 Technology Pack User Guide
Chapter 2: Devices and Services6 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThe following figure illustrates the technolog
Notices96 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackLicensees of this program who wish to have information about it for the
NoticesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 97Other product and service names might be trademarks of IBM or other com
Notices98 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 99Additional Copyright InformationThe following copyright information is for sof
Additional Copyright information100 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackDISTRIBUTORS HAVE NO OBLIGATION TO PROVIDE MA
Additional Copyright informationIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 101• Redistributions in binary form must reprodu
Additional Copyright information102 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThis software is copyrighted by the Regents o
Additional Copyright informationIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 1033. Neither the names of Networks Associates T
Additional Copyright information104 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Packfor loss of data, loss of profit, or any othe
Chapter 2: Devices and ServicesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 7• With pre-4.4.3 Tivoli Netcool/Proviso version
Chapter 2: Devices and Services8 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackPrerequisitesThis section describes the prereq
Chapter 2: Devices and ServicesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 9In addition, the following enterprise parameter
Chapter 2: Devices and Services10 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThe Cisco IP Telephony Technology Pack provid
Chapter 2: Devices and ServicesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 11neCluster",0,"","",0,
Chapter 2: Devices and Services12 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackNOTES
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 13Chapter 3: Supported Reports and KPIsThis chapter discusses the following topi
Chapter 3: Supported Reports and KPIs14 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackTable 1 shows a summary of the reports
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 15Reporter set treeThe Cisco IP Telephony
NoteBefore using this information and the product it supports, read the information in Notices on page 95.© Copyright IBM Corp. 2010US Government User
Chapter 3: Supported Reports and KPIs16 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackReporter set contentsThis section descr
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 17• Cluster Total Hours of Traffic• Clus
Chapter 3: Supported Reports and KPIs18 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack• ClusterInternationalCall• ClusterLo
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 19Charts• TollBypass Calls Distribution C
Chapter 3: Supported Reports and KPIs20 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCluster Utilization MLH ResourceKPIs•
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 21• Percentage of Drop Calls (percent) CM
Chapter 3: Supported Reports and KPIs22 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCDR VoiceMail Usage ResourceKPIs• Voic
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 23• CallDuration• NbPacketsSentCharts•
Chapter 3: Supported Reports and KPIs24 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack• SCS• CS• CCRCharts• Mean Opinion
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 25InfrastructureCallManager ServerCCM Serv
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack iiiContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3: Supported Reports and KPIs26 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCharts• CPU Utilization Distribution C
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 27• SNMP Response Time (ms) (avg last hou
Chapter 3: Supported Reports and KPIs28 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCharts• Media Device Registration Dist
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 29• Call Setup QualityGatekeeper Availabi
Chapter 3: Supported Reports and KPIs30 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackGatekeeper Interface Availability Resou
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 31• GatewayCallsActive• SIPCallsActive•
Chapter 3: Supported Reports and KPIs32 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackPerfmon PSTN ResourceKPIs• T1SpansInSe
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 33Key performance indicatorsTable 2 lists
Chapter 3: Supported Reports and KPIs34 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack CCM SQL Server number of locks blockin
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 35 Cluster Percentage of Company Calls (pe
Contentsiv IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackAppendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)
Chapter 3: Supported Reports and KPIs36 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack ClusterIncomingCall Identifies a call
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 37 ClusterLocalCall Identifies a call whe
Chapter 3: Supported Reports and KPIs38 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack ClusterShortCall Identifies a call su
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 39 ForwardToVoiceMail Identifies a call f
Chapter 3: Supported Reports and KPIs40 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Inbound Loss (percent) Out of all inb
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 41 Latency Designates value that is an es
Chapter 3: Supported Reports and KPIs42 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack MOS Mean Opinion Score. This is an hi
Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 43 PSTN Gateway ICMP Inbound Errors (perce
Chapter 3: Supported Reports and KPIs44 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack T1ChannelsActive Total number of T1 c
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 45Chapter 4: Configuring the technology packThis chapter explains how to configu
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 1Chapter 1: IntroductionThis manual describes the IBM® Tivoli® Netcool®/Proviso®
Chapter 4: Configuring the technology pack46 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack— An X Window server on the DataM
Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 471-c. Load the shell with the DataMa
Chapter 4: Configuring the technology pack48 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack3-a. Change your working directory
Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 495. CCM environment only: Configure
Chapter 4: Configuring the technology pack50 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackImportant: If you do not have a C
Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 51collect_cdrIf true, ProvisoCUCM req
Chapter 4: Configuring the technology pack52 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Packftp.userUser ID required for login
Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 53Note: Before proceeding to the nex
Chapter 4: Configuring the technology pack54 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThese configuration files contain
Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 55site A variable assigned to the Jav
Chapter 1: Introduction2 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack• Appendix B, Template file (Tivoli Netcool/Proviso pre
Chapter 4: Configuring the technology pack56 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack11. Run the initial SNMP inventory
Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 5712-f. Open a second terminal emulat
Chapter 4: Configuring the technology pack58 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack14-f. Use the following commands t
Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 5915. Ensure that the bulk input file
Chapter 4: Configuring the technology pack60 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack16. Run the bulk inventory profile
Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 61where: You must use the Inventory T
Chapter 4: Configuring the technology pack62 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack17-f. Click Close to exit the mess
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 63Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) This app
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)64 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackINSTANCE
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 65INSTANCES
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 3Chapter 2: Devices and Services This chapter discusses the following topics: Ov
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)66 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackINSTANCE
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 67VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)68 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 69VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)70 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 71VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)72 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 73VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)74 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 75VOIP_CISC
Chapter 2: Devices and Services4 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCategories of Service ReportingThe technology
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)76 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 77VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)78 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 79VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)80 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 81VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)82 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 83VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)84 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 85VOIP_CISC
Chapter 2: Devices and ServicesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 5Sources of Collected DataThe Tivoli Netcool/Pro
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)86 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 87VOIP_CISC
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)88 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 89Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) You should
Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)90 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThe follow
Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 91URIThe Data
Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)92 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack• The UBA
Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 93UBA.1.101.V
Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)94 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackNOTES
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 95NoticesThis information was developed for products and services offered in the
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