Ibm VERSION 5 SY44-5902-05 User Manual

iSeriesService FunctionsVersion 5SY44-5902-05ERserver

DANGERTo prevent a possible electrical shock from touching two surfaces withdifferent electrical grounds, use one hand, when possible, to connect ordi

This display shows the detail for an HSL loop. It also allows you to display eachresource in the HSL loop.Display details on an HSL I/O bridge: Choosi

This screen is also displayed when F7 is selected and the previous resource is aremote HSL NIC and when F8 is selected and the next resource is a remo

Part number: This field represents the part number of the logical hardwareresource.Resource name: The resource name is the symbolic name of the logica

Link type: This field shows the type of link to which this port connects. Possiblevalues are optical or copper.Type: The port may be connected to anot

Resource name: The resource name is the symbolic name of the logical hardwareresource. The resource name was either created by the system when the har

Resource name: See “Resource name” on page 88.Port: This field shows the port number to which another resource in the loop isconnected. This field is

When F11 Display tower information is selected from the Logical HardwareAssociated With HSL Loops display, the following display appears.This screen w

ports, cartridge tape units, optical storage units, diskette units, and File Serveradapters. For information on how to run a verification procedure, s

v Resource name, type-model, serial number, and logical address4. Legendv Descriptions of the indicatorsv Logical address format information132-charac

1. Select the Logical hardware resources option on the Hardware Service Managerdisplay.2. On the Logical Hardware Resources display, select one of the

CAUTION:The battery is a lead-acid battery. To avoid possible explosion, do not burn.Exchange only with the IBM-approved part. Recycle or discard the

2. You can test some workstations by using the Test Request function key while theoperating system Sign On display is shown.3. See the specific device

For more information, see “Verification procedures” on page 95.Verify communicationsYou can check communications for correct operation by performing t

98 Service Functions V5R2

Chapter 3. Product Activity LogIntroduction ...99Product Activity Log (PAL)...100The Service Action Log (SAL) ...100Product Activ

Product Activity Log (PAL)The PAL is the general use system log containing entries for informational events,thresholding incidents, dumps, and errors

v Work with service action logThe SAL is a utility that scans the PAL and displays entries that require servicerepresentative action. It pulls out the

The Licensed Internal Code maintains a 128KB shadow log on the load-sourcedisk. The log contains a duplicate copy of the latest entries. When you perf

– Logical address (see “Logical address format” on page 114)– Class– Resource nameNote: To gather information by using the resource name, select the D

Note: Events that are related use the same log ID. For example, if a workstationcontroller has an error that causes an automatic dump, both the perman

Symbol Explanation Action>> Media replacement recommended Copy the contents to the newmedia and discard the old media.> Media approaching rep

Laser Safety InformationLaser Safety Information (for IBM Fiber Optic Link Products)CAUTION:This system may contain laser products called the IBM Opti

Address information functionPress the Address Information function key to display configuration information. Usethe details to determine the location

View description functionPress the F11 function key to step through screens to view the followinginformation:v Class (entry classification)v Libraryv

Note: If the SRC you are using occurred more than 24 hours ago, changethe “From:” and “To:” Dates and Times from the 24-hour default.f. Use the defaul

4. Page forward until you locate the offset location X'000180'.The unit address is hexadecimal offset 18C through 18F.Record this address in

Interpreting Product Activity Log reportsThe data in the product activity log wraps. The newest log entries overlay theolder ones. There is not an opt

Resource nameThe Name or Resource name field contains a description of the resource that isassociated with the entry.The system assigns a resource nam

For more information on resource names, see “Resource names” on page 242.Resource type, model, and locationThe Type, Model, and Physical location fiel

Hardware redundancy lostAn error occurred in redundant (back-up or duplicate) hardware. Thisfunction continues to operate, but service is required. A

Multiple SRC entriesSystem Licensed Internal Code entries might appear more than once for a singleproblem. This occurs when the original system refere

Note: Use the physical address information to locate a device or card that iswithin the system unit.Sequence numberThe sequence number increases by tw

About Service Functions (SY44-5902-03)This book provides basic information about iSeries functions that are commonlyused by field hardware service rep

Table 9 on page 117 is generally reserved for engineering use. However, to getadditional information for IOP product activity log entries at DST when

Table 8. Hexadecimal dump byte assignments for non-keyed data (continued)Hexadecimal offset Length in bytes Description00EE 4 Component ID00F2 8 Versi

Other Not described in this documentDevice Formatting Log Example (unformatted information):Device Formatting Log Template:Display Hexadecimal Report

Device Formatting Log Example (As formatted information for A or B IPL):Display Hexadecimal Report for ResourceSerial ResourceName Type Model Number N

Array Member Formatting Log Example (unformatted information):Array Member Formatting Log Template:Display Hexadecimal Report for ResourceSerial Resou

Array Member Formatting Log Example (As formatted information for A or BIPL):Configuration Formatting Log Example (unformatted information):Display He

Configuration Formatting Log Template:Configuration Formatting Log Example (As formatted information for A or B IPL):Display Hexadecimal Report for Re

Array Addendum Formatting Log Example (unformatted information):Display Additional Information for ResourceSerial ResourceName Type Model Number NameS

Array Addendum Log Template:Array Addendum Log Example (as formatted information for A or B IPL):Display Hexadecimal Report for ResourceSerial Resourc

Chapter 4. Service Reference ProceduresSetting the system date and time ...125Determining the dominant operating system . . . 126System password .

v The iSeries Setup and Operations CD-ROM. This CD-ROM contains IBM iSeriesAccess for Windows and the EZ-Setup wizard. iSeries Access for Windows offe

where:mm = monthdd = dayyy = yearPress the Enter key.Note: This sample uses the month, day, and year format. To determine theformat for your system, e

When the factory knows the end user, it ships new systems with the correct systempassword already installed.The system requires a new system password

The SUID is needed only to support SOM®software functions. An incorrect SUIDdoes not affect other system functions. To order a new SUID, contact the m

– If the dominant operating system is OS/400, look for a sign-on display thatshows DSP01 in the upper right-hand corner. DSP01 is the name that thesys

8. Page down until you find the disk unit with the special character * in itsdescription. This is the load-source disk unit.9. Move the cursor to the

Continuously Powered Main Storage (CPM)Continuously powered main storage applies only to models 6xx, 7xx, SB1, S10, S20,S30, and S40. When utility pow

following table.Table 10. Data collection ranges for Models 150, 170, 250, 4xx, 50x, 51x, 530, 53S, 6xx,7xx, SB1, and Sxx. Functions 54 through 58, 63

Table 11. Data Collection Ranges for Models 270, 8xx, SB2, and SB3. Functions 57, 63,and 64Function Description Range57 Addresses of service processor

For PowerPC-based IOPs, you set all four bytes of the address (wwxx yyzz). Set wwwith the first use of function 59. Set xx with the second use of func

17. Press the Increment (↑) or Decrement (↓) switch until ** appears next to thefunction number (61**).18. Press Enter on the control panel.You just e

Chapter 1. Dedicated Service Tools (DST)Introduction ...1DedicatedServiceToolsrequirements...1System paging environments ...2Stand-

3. Press the Increment (↑) or Decrement (↓) buttons until the value of yy appearsnext to the function number.4. Press Enter on the control panel.5. Pr

Note: If the system has logical partitions, the terms: console, alternative console,IPL, SST, DST, load source, alternate load source, power off, powe

and wants to use the same resource names when the future switch occurs). Ifthis option is selected, the resource names will show as non-reporting in t

IOP information. The console is tagged with a (<) character and thealternative console is tagged with a (>) character. Note that the logicalpart

Does the customer have an available alternate load source that can beswitched?Yes No↓ There is no alternate load source for the logical partition.7. H

Querying logical partition time and dateUse this procedure to determine the local partition time and date values for theprimary partition.1. From the

Note: To locate the console for a secondary partition, go to “Locating a secondarypartition’s console” on page 138.1. Convert the time and date of the

1. Go to the console of the primary partition.2. From the SST or DST display, select the Work with system partitions option.3. At the Work with System

Work with Partition StatusSystem: S1021B9MType options, press Enter.1=Power on 3=IPL restart 7=Delayed power off 8=Immediate power off9=Mode normal 10

The following panel type functions are available to the primary and secondarypartitions with some restrictions as covered in previous topics.v 1 = Pow

v One workstation for each system partition.v A valid service tools user ID and password to sign on to DST. IBM suppliesservice tools user IDs that ha

v 7 = Delayed power offUse this option to power off a partition that has finished an IPL and is up andrunning. This option is similar to a white butto

v 33 = Reorder SPCN addressingUse this option to put the rack addresses in the correct order to show theirposition in the System Power Control Network

v A console log is kept for guest partitions, and can be viewed using option 10 onthe Display Partition Information menuv A debug command may be sent

partition’s console. The host partition’s console, the guest partition’s consolesession and the guest partition’s operating system’s console are all d

8. From the Display HSL Information screen select F8 (Follow leading port). Thischanges the information to that of the next resource on the HSL loop s

1. From the Logical Hardware Resources display, select the Display SystemInformation option.2. Record the local system type and local system serial nu

but you may not be able to perform all service procedures on resourcesin the tower unless the Owner system is also the SPCN (power)controlling system

9. Record the HSL loop number and Resource name for the HSL I/O bridgeresource from the Display HSL Information display.10. Select the function Displa

Switching ownership of a tower’s switchable resourcesIt may be necessary for the local system to take or release ownership of aswitchable resource. Yo

11. From the Select I/O Debug Function display, select the Take/releaseownership option. The following display appears:Note: If you select option two

Attention: For systems with multiple logical partitions, performing an IPL on theprimary partition causes the secondary partitions to be powered down.

Ownership of this resource cannot be released. It is owned byanother system.12. Record the type-model and the serial number of the HSL I/O bridge reso

Attention: Perform this procedure only if you are not able to end the ClusterResource Group (CRG) using the HSL OptiConnect user interface. CRG proble

This ends the procedure.158 Service Functions V5R2

Chapter 5. Control Panel FunctionsValues for IPL types, key modes, and speeds . . . 159Control Panel Functions (Models 150, 170, 250, 4xx,50x, 51x, 53

Table 15. IPL speeds (continued)IPL speed Action or description DetailsS: Slow override for one IPL. Full hardware diagnostics run. Usewhenever hardwa

Table 16. Control panel (8-character) function codes (continued)Function code Function selected06 Disable CPM.07 Pressing the Enter button allows exec

Table 16. Control panel (8-character) function codes (continued)Function code Function selected63 System status SRC trace.64 Service processor diagnos

When first selected, function 01 displays the current IPL type. Once function 01 isselected, use the Enter button to toggle between the IPL type and I

Table 19. Function 02 Select IPL Type on Powered-on systems with an electronic keystickFunction/data Action or description02______ Use the Increment o

For powered-off systems without a keystick, function 02 is used to select the IPLtype and IPL speed indicators. Table 22 shows an example of the seque

The following options are available in the full paging environment for all operatingsystems:v Perform an IPLv Install the operating systemv Work with

1. Power on the system.2. Press the Increment (↑) or Decrement (↓) button on the control panel to displayFunction 04.Press Enter on the control panel.

Table 23. Function 06 Disable CPM (continued)Function / value Action or description06___D__ Use the Increment or Decrement buttons to display option D

If the processing unit is powered on, this command causes the system totransmit a Rack Power On command to the network. After youcompleteconcurrent re

Functions 09 to 10–Reserved: These functions are reserved for future controlpanel operations.Functions 11 to 19–System Reference Code: Functions 11 th

To exit DST and return to the operating system, select the Resume operating systemdisplay option on the Use Dedicated Service Tools (DST) display.For

Service functions 50 through 99 are enabled when you select Manual mode andenter function 25 (service switch 1), then function 26 (service switch 2).S

is found on system bus 1. Using this function helps determine the status of theload source IOP at the time of failure. To view data, display one word

Function 63–System Status SRC Trace: The system status SRC trace is a copy ofthe last 25 status SRCs (those that are usually associated with the IPL s

Control panel functions (Models 270, 8xx, SB2, SB3, and 890)The control panel functions and descriptions are listed in Table 16 on page 160. Formore d

Table 26. Control panel (32-character) function codes (continued)Function code Function selected51 System processing unit status; displays the followi

1. Select a type B IPL in Manual mode.For information on how to select IPL options, see “IPL type, mode, and speedoptions” on page 217.Attention: For

A Power On Lightv A blinking light indicates power to the unit.v A constant light indicates that the unit is up and is working.B Power Push button

F Increment and Decrement buttonsG Enter Push buttonH Mode SelectsJ Electronic Keystick SlotK SecureL AutoM NormalN ManualIf your cont

Table 27. Function 01 on systems with a keystickFunction/data Action or description01______________________________Use the Increment or Decrement butt

Table 29. Function 02 select IPL type on powered-on systems with a keystick (continued)Function/data Action or description02__________________________

Table 31. Function 02 select IPL type and logical key mode on powered-on systemswithout a keystick (continued)Function/data Action or description02__A

Table 32. Function 02 select IPL type, logical key mode, and IPL speed on powered-offsystems without a keystick (continued)Function/data Action or des

Function 05–SPCN SRC: Function 05 displays information about power faultsand provides informational reference codes during disk-unit concurrentmainten

Table 33. SPCN functions in function 07 (continued)AB Support-directed procedure only.AC Support-directed procedure only.Figure 79 shows the diagram f

v If a non-system unit address was selected in step 3 on page 183, thenon-system unit panel should be blinking and displaying data as shown inFigure 7

Function 20–System Type, Model, Feature Code, Hardware Level, and IPL PathDescription: This function displays the machine type, model, processor featu

Resetting QSECOFR service tools user IDMethods to recover from a disabled QSECOFR service tools user ID:v Sign on with the QSECOFR OS/400 user profile

Function 22–Dump Main Storage: This function dumps main storage andprocessor data to the disk.Note: Prior to pressing function 22, check to see whethe

Using Subfunctions: To work with subfunctions, do the following:1. Use the Increment or Decrement buttons to select the appropriate function andpress

1. Select Function 53 and press Enter to display 53**.2. Select the function you want to perform (refer to table below). Use theIncrement or Decrement

See “Low-level debug and data collecting procedures” on page 131 for moreinformation.Function 58–Setting First Character of the Base Address for the F

Use this function to activate a remote service session or iSeries Operations Console.This function activates the communications port that is used by r

Chapter 6. System Reference Code (SRC) InformationIntroduction ...191SRCformats...191Word1-SRCgeneralinformation...193Identify

more information on stage three formats or hardware stages, see Appendix C ofiSeries Licensed Internal Code Diagnostic Aids - Volume 1.The SRC record

Notes:1. Select Function 20 to display iSeries machine type, model number, andprocessor feature code.2. For Functions 14 through 19, data might not di

Table 38. General System Reference Codes (SRCs) (continued)Problem SRC DescriptionB9xx xxxx Operating system machine check (See iSeries OS/400 Diagnos

6 Debug data exists, full dump (main storage and hardware data)7 Debug data exists, extended dump (main storage, hardware data, anddestructive data)8

Pressing the System Request Key while the system isoperationalIf your system has the OS/400 operating system, you can access DST by using thefollowing

Table 39. IPL type indicator (models 150, 170, 250, 4xx, 50x, 51x, 530, 53S, 6xx, 7xx, SB1,S20, S30, and S40)IPL Type A IPL Type B IPL Type C IPL Type

Table 38 on page 193 shows how SRCs are grouped. The SRC is a variable lengthstructure.The SRCs are displayed as a sequence of words that may be displ

RRRR Unit reference codessss Serial number of failing unittttt Outboard failing unit type number (for example, 9337)TTTT Type number or card identific

cccc LIC Component Reference Code (CRC). Identifies the LIC component andsubcomponent that generated the SRC.pppp LIC Program Reference Code (PRC). Id

03 Exception Mgmt04 IPL05 Process Mgmt06 Resource Mgmt07 Modula–2 Support08 LID Manager09 Link Loader0B Authority10 Tasking / Queueing11 Machine Facil

77 I/O HRI78 Private Address Space EnvironmentCE Remote DSTCF Optical I/O SubcomponentF1 HypervisorFD LIC ErrorEach reference code is divided into the

C1xx 1006Service processor ROS loading RAM from MFIOP directed deviceC1xx 1007Service Processor ROS retrying attempt to load RAM from MFIOP directedde

C100 D009LIC (system) running initializationC200 1xxxSecondary Partition Early IPL Initialization PhaseC200 1100Adding partition resources to the seco

C200 4300Preparing connection to load source deviceC200 43FFLoad source device is connectedC200 5xxxSecondary Partition Main Storage Dump PhaseC200 51

C200 7xxxSecondary Partition Load Source Device Disconnection PhaseC200 7100Disconnecting from load source deviceC200 7110Preparing to remove the load

Type QSRV as the valid user ID and get the password from the customer. If thecustomer has changed the full DST authority user ID or password, ask thec

C600 3913LIC is initializing the Load Source IOP messaging functionsC600 3914LIC has detected a Load Source IOP problem and is resetting the IOP, orth

C600 4017Initialize RM (component) process managementC600 4018Initialize error logC600 4019Restart the service processorC600 4020Initialize machine se

C600 4055Authority recovery is runningC600 4056Journal recovery is runningC600 4057Database recovery is runningC600 4058Journal synchronization is run

C600 4272ASP overflow recoveryC600 4300Static paging is available for the link loaderC600 4301Applying temporary PTFs. If the IPL stops at this point,

C6xx 4411Attended DASD checker startedC600 4412Storage management recovery startedC600 4414LIC log startedC600 4416Shutdown or programmed (CPM-related

C600 4508Verifying system password (if DASD check OK)C600 450AStarting ’after DST’ DASD checkerC600 450CDST IPL statusEnd of DST SRCs for Unattended I

C900 2920Library and object information repository (OIR) cleanupC900 2925Verify POSIX** root directoriesC900 2930Database cross-referenceC900 2940Cons

C900 2A90Starting system jobsC900 2A95Abnormal Work Control Block Table cleanupC900 2AA0Damage NotificationC900 2AA1This recovery step either rolls ba

C900 2F00IPL CompleteOperating system initialization is complete when the sign-on screen displays onthe console.General status SRCsThe following list

D6xx 0298System shutdown startedD6xx 0299System shutdown statusD6xx 0483Power failed; delay timer is runningD6xx 0484MI run in progressD6xx 5500System

d. The removable media becomes active. There is a delay while the systemloads information from the load source. While running a process, thesystem con

216 Service Functions V5R2

Chapter 7. Initial Program Load (IPL) InformationIPLtype,mode,andspeedoptions...217IPLspeedrecommendations...217Methods to perform IPL...

Table 43. Methods to perform IPL (continued)Methods DescriptionF03 Attention: No system shutdown is performed before the IPL. The use of this function

v IPL parameters– IPL mode– Switch setting– Power control status– Power-on causev System vital product data (VPD)v Time of dayAbnormal endingThe servi

v Hardware errors.If hardware errors occur during the Licensed Internal Code initialization step,the IPL ends. If the hardware error is associated wit

v Data in multiple formatsv RAS error information and bus level asynchronous log reportv Device driver reported recordsv Some dumps and trace datav Vo

222 Service Functions V5R2

Chapter 8. Licensed Internal CodeLicensed Internal Code (LIC) introduction ...223Fixes and cumulative PTF packages ...223Cumulative PTF packages .

If a cumulative PTF package was not applied to the system in the last threemonths, instruct the customer to load the most recent cumulative PTF packag

Code naming conventionsThe following table lists the names and descriptions of the Licensed Internal Code(LIC) code groups that can be loaded:Table 44

v The F3 function key returns you to the primary menu of the service tool you areusing.v The F12 function key returns you to the previous DST display.

Utility to install Licensed Internal CodeIntroductionInstalling the Licensed Internal Code erases all information on the load-source diskunit, makes t

3. Attention: The Install Licensed Internal Code and Initialize System option destroysall data on the system, including customer data. Select the Inst

3. Attention: The Install Licensed Internal Code and Initialize System option destroysall data on the system, including customer data. Be sure to sele

Chapter 9. System Architecture and ConfigurationHardwareinformation...230System power overview ...230Power supply ...230Battery

Ethernet/IEEE 802.3 transceiver adapter cableandcardwrap...264Facsimile adapter cable wrap connector wiring 265DDI transceiver adapter cable

System Power Control Network (SPCN)The SPCN is a concept of power distribution and control for the iSeries system thatmakes it easier to add new syste

In a stage 2 ’white box’ frame, the secondary nodes can be located in the PCC andthe ac module of the rack-mounted units.In a stage 2 ’black box’ fram

Note: For more information on hardware service manager, see Chapter 2,“Hardware Service Manager” on page 45.When you select the System power control n

The fields in this display have the following meanings:Battery capacity testThis field shows the status of the system-initiated periodic battery capac

Serial numberThis field shows the serial number of the frame or unit.FaultThis field indicates whether a power fault currently exists on that frame or

Table 1. DST options (continued)DST optionsPaging environmentD-IPL (non-paging) Limited FullWork with disk units Yes Yes YesWork with DST environment

Display Detail optionYou can select the Display detail on the System Power Control Network (SPCN)display to show detailed SPCN information about a fra

ModelThis field shows the model number of the frame.Serial numberThis field shows the serial number of the frame.Load IDThis field shows the load iden

The fields in this display have the following meanings:FrameThis field shows the frame address.UnitThis field shows the SPCN port number to which the

Last battery capacity test dateThis field gives the date of the last battery test in the format MM/DD/YY.Last battery capacity test timeThis field giv

Language Support (NLS) invariant character set) show up as a period (.). You mustuse the scroll keys to view additional data.Test battery optionIf you

If the interface test is successful, a capacity test automatically runs in 24 hours. Thecapacity test is delayed to allow the battery to become fully

v An HSL connection which is either an internal connection or an external HSLcable.v A port from either an adapter on the loop or the controller.Loops

Manager” on page 45 and Chapter 3, “Product Activity Log” on page 99.Table 45. Logical resource naming formatsName Description ExampleA Disk (device)

Table 46. Packaging resource naming formats (continued)Name Description ExampleDE Device enclosure (rack-mounted) DE01EE Card enclosure (enclosure-mou

Table 47. Single-port communications adapter card wrap connector (continued). This adapter wrap connector is alsoused for the 25-pin D shells on the t

Licensed Internal Code information and PTFs, and display free space. Select thisoption from the Use Dedicated Service Tools (DST) display. For more in

Table 48. High speed communications (continued)Wrap connector pin to pin Connector pin Signal destination29 to 27 29 RCLK B to DTE clock B34 to 20 34

Two-port communications adapter card and wrap connectorwiringTable 51. Two-port 232/ac dcWrap connector pinto pin Connector pin EIA 232 or V.24 EIA 36

Table 51. Two-port 232/ac dc (continued)Wrap connector pinto pin Connector pin EIA 232 or V.24 EIA 366 or V.25 X.2138 to 4 38 DTR P1 Not Used CTL-A P1

Table 52. ISDN (continued)Wrap connector pin to pin Connector pin ISDN22 to 23, 35 22 Not Used23 to 22, 35 23 Not Used24 to 25, 37 24 Not Used25 to 24

Table 53. Two-port communications adapter cable wiring (continued)50-pin connector Port 1 DTE connector number Port 2 DTE connector number7 21 Not Use

Table 53. Two-port communications adapter cable wiring (continued)50-pin connector Port 1 DTE connector number Port 2 DTE connector number47 Not Used

Table 55. V.24 communications adapter remote power-on cable (continued)Signal designation Interchange circuit numberAdapter connector pinnumberDCE con

Stage 1 V.24/X.21bis cable wrap connector wiringTable 57. V.24/X.21bis cable wrap connector wiringSignal designation Wrap connector pin to pinTransmit

Table 59. EIA 232 advanced PCI communications cable (continued)Signal designationAdapter connector pinnumber DCE connector pin numberTransmitter Clock

Table 61. EIA-232/X.21bis communications adapter cable (continued)Signal designationInterchange circuitnumberAdapter connector pinnumberDCE connector

Note: There are two copies of some Licensed Internal Code on the load-sourcedisk unit. It is the IPL type (A or B) that selects the Licensed InternalC

Table 63. EIA-232/X.21bis cable wrap connector wiring (continued)Signal designation Wrap connector pin to pinData signal rate selector to carrier dete

Table 65. V.36/EIA 449 high speed communications adapter cable wrap connector wiring (continued)Signal designation Wrap connector pin to pinDTRBtoDSRB

Table 68. V.24 advanced PCI communications cable (continued)Signal designation Adapter connector pin number DCE connector pin numberReceived data (RD)

Table 70. V.35 advanced PCI communications cable (continued)Signal designation Adapter connector pin number DCE connector pin numberData set ready (DS

V.35 communications adapter cableTable 72. V.35 communications adapter cableSignal designationInterchange circuitnumberAdapter connector pinnumberDCE

Table 74. V.35/High speed communications adapter cable (continued)Signal designationInterchange circuitnumberAdapter connector pinnumberDCE connector

Table 76. V.36/RS-449 advanced PCI communications cable (continued)Signal designation Adapter connector pin number DCE connector pin numberTransmitter

Table 77. V.36/RS-449 advanced cable wrap connector wiring (continued)Signal destination Wrap connector pin to pinSC-GND to RC-GND 37 to 20X.21 commun

Table 81. X.21 advanced PCI communications cable (continued)Signal designation Adapter connector pin number DCE connector pin numberCNTL-A 4 3Received

Table 84. Ethernet/IEEE 802.3 transceiver adapter cable and card wrap (continued)Interface line nameAdapter connector pinnumberWrap connector pin topi

Options on the Work with Disk Units DisplayOptions and menu flow for the Work with disk units options vary depending on thesystem paging environment (

PCI communications card wrap connector wiringTable 87. PCI communications card wrap connector wiringSignal destination Wrap connector pin to pinRTS-B

Communications signal voltage levelsTable 88. Communications signal voltage levelsInterface type OFF voltage level ON voltage levelV. 2 4EIA-232X.21bi

268 Service Functions V5R2

Chapter 10. Working with Storage DumpsMain storage dump introduction ...269Automaticmainstoragedump ...270Performing a main storage dump to di

This is a copy of the data that was first stored on the load-source disk, plus acurrent link map and any MSD data still in main storage. The MSD libra

Attention! Unless the current MSD is copied to removable media or the MSDlibrary, the dump data in main storage will be lost when the system performs

main storage dump or power failure recovery (CPM) IPL. Pressingfunction 34 attempts to retry the IPL such that the original dump isnot lost.e. Press E

v When you perform an MSD, access the Main Storage Dump Manager functionduring the dump process. The Main Storage Dump Occurred display appearswhen th

Display main storage dumpUse this option to display the current MSD. For more information on displayingthe current MSD, see “Main storage dump manager

v Display an MSD in the MSD libraryv Delete an MSD from the MSD libraryv Rename an MSD in the MSD libraryv Copy an MSD– From the MSD library to remova

Table 2. Paging environments and the work with disk unit options (continued)Paging environment Work with disk unit optionsLimited paging1. Work with d

MSD status Function performed11 A1xx 300x11 A6xx4404Main storage dump successful completion.See “Copying a main storage dump” onpage 272.11 B1xx 4998o

3. Save the main storage dump residue.a. Use SST to enter the Main Storage Dump Manager.b. Use the Main Storage Dump Manager to save the current main

10. Save the service processor control storage data (See “Copying the serviceprocessor storage dump to removable media (Models 270, 8xx, SB2, SB3, and

Performing an IOP dump using hardware service manager (All Models)You can perform I/O processor storage dumps by using the I/O debug option onthe Logi

280 Service Functions V5R2

Appendix A. OS/400 Operating SystemDST in OS/400 full paging environment ...281DST in OS/400 limited paging environment . . . 282System Service Tools

v Perform automatic installation of the operating systemv Work with remote service supportv Work with system partitionsv Work with system capacityv Wo

You can access system service tools (SST) in two ways:Selecting SST from the problem handling option1. At the iSeries Main Menu, select the Problem ha

v Licensed Internal Code log - For details, see “Licensed Internal Code (LIC) log”on page 29.v Main storage dump manager - For details, see “Main stor

This option reads the contents of a diskette while ignoring diskette sectors withread data CRC errors. For more information, see “Read data from diske

iSeriesService FunctionsVersion 5SY44-5902-05ER s e r v e r

Table 2. Paging environments and the work with disk unit options (continued)Paging environment Work with disk unit optionsLimited paging2. Work with d

You can advance one sector at a time by pressing F15, or you can return to theprevious sector by pressing F14. Also, you can type over the Starting se

The contents of sector 1 on cylinder 0, track 0 are displayed first. You can advanceone sector at a time by pressing the Enter key, or you can return

The sectors that found read (or CRC feedback response code) errors supply thisreport after you select the Read data from diskette option. The sectors

and data set headers; therefore, you might want summary reports forthese areas. If you find read errors, you should look at the failing sectorsummary.

v F12 key causes a return to the previous display. You can use this key to returnthrough the prompts to the first service tool display that has an opt

Problem logThe problem log contains descriptions for all messages with problem analysisroutines. The system operator and other authorized persons use

If you have additional messages that are marked with an asterisk from the originalfailure, you can remove them by doing the following:1. Close the pro

During the definition of a customer-detected problem, to prevent errors in theprocedure, the system guides the customer. System units supply a problem

Information for Solving Problems by Component″ in iSeries Licensed Internal CodeDiagnostic Aids - Volume 1 or iSeries OS/400 Diagnostic Aids.Table 89.

How to reset an I/O processor card while the system is up and runningResetting an IOP restarts and reloads that IOP. Use this procedure to recover fro

Table 2. Paging environments and the work with disk unit options (continued)Paging environment Work with disk unit optionsFull paging1. Display disk c

Note: To end active jobs running on the facsimile IOP, use the ENDFAXSPTcommand.2. If a line, IOP, device, network interface (NWI), or nonprogrammable

OS/400 Command Function:ENDRMTSPT End remote supportENDSBS End subsystemGO *ALL Lists all menus for system commandsGO CMDDSK Go to the disk commands m

OS/400 Command Function:STRSST Start the system service tools (see “SystemService Tools (SST)” on page 282)SNDSRVRQS Test the support linkVFYCMN Show

Commonly used system valuesQDATE: QDATE is the system date. It is composed of the following systemvalues: QYEAR, QMONTH, and QDAY. Available date form

CRITMSGUSR: When problem analysis routines run automatically at the time ofa failure (see “ANZPRBAUTO” on page 299), this function specifies who is se

program temporary fix option from the Program Temporary Fix (PTF) display). Thesecommands use the PTFINSTYP service attribute automatically when you d

Work with Hardware Products (WRKHDWPRD) CommandIntroductionThe Work with Hardware Products (WRKHDWPRD) command allows you towork with description labe

Perform the following steps before you begin the upgrade:1. Display and note the IPL type (QIPLTYPE) system value by performing thefollowing:a. On the

7. Compare the label that is attached to the cable or device with the name thatappears in the Label column on the printout.v If the label that is atta

To update the configuration description label information in the system, performthe following procedure:1. Perform an attended IPL:a. Select Manual mo

v Include unit in device parity protectionThis option allows you to add an unprotected disk unit to an existing parity set.v Enable remote load-source

Press the F17 key to print a worksheet. If a printer is not available, continuethe procedure by noting the information from the displays onto a piece

Note: It is normal for the resource names to change during the upgradeprocess. Do not use the resource name information from other displaysto match th

If More... appears on the bottom of the screen, scroll forward to view moreinformation.20. Press the F17 key on the Change Description Label display t

– Remote communications - SDLC, ISDN, frame relay, and so on– Local area networks - Ethernet, token-ring, wireless, LocalTalk, and so on– Cryptographi

v Communications/local area network linkv Wireless architecturev Cryptographic architecturev LocalTalk interfacesWhen you run these tests, the system

For this test the cable must be an IBM cable with a wrap connector plugged in(note that IBM token-ring cables are self-wrapping; no external wrap conn

If the test completes successfully, memory modules on the I/O processor card areoperational.If the test fails, a memory module on the I/O processor ca

If this test fails and all other devices on the line are operating correctly, one of thefollowing could be the problem:v The remote device that is bei

run the I/O adapter tests in the order they are listed on the display for furtherproblem analysis. If this test completes successfully, the adapter an

Note: When you have completed testing the external cryptographic hardware, youmust perform the Reset Processor and Exit function to restart the encryp

Select this option to display the threshold and overflow values of the ASP andthe assigned disk units. This display is also available under the Displa

must run the test from a workstation that is not attached to the I/O adapter youare testing. To run this test, you must have more than one workstation

This test displays five of the modem interface signals in a graphic format, showingthe time relationship of the signals to each other.Data Terminal Re

v You can run the tests only on non-switched synchronous data link control(SDLC) lines.v For multiport DCEs, the DCEs and Line Status test does not in

v Phase jitterv Receive levelv Transmit levelv Round trip delay timev Modem type, model, address, and transmit speedv Number of line errors and RLSD l

320 Service Functions V5R2

Appendix B. NoticesThis information was developed for products and services offered in the U.S.A.IBM may not offer the products, services, or features

vary significantly. Some measurements may have been made on development-levelsystems and there is no guarantee that these measurements will be the sam

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc., inthe United States, other countries, or both.UNIX is a registered tradem

324 Service Functions V5R2

Glossary of Terms and AbbreviationsThis glossary includes terms and definitions from:v The American National Dictionary for InformationSystems, ANSI X

Work with device parity protection: Select this option to perform the systemfunctions that handle device parity protection on the system. Device parit

BSC. Binary synchronous communications. A form oftelecommunication line control that uses a standard setof transmission control characters and control

DPR. In data communications, digit present.DSC. In data communications, distant stationconnected.DRS. In data communications, data signal rateselector

IPL. See initial program load.ISMD tapes or CD-ROM. IBM distribution-removablemedia.isolation. See problem isolation procedure.LAN. See local area net

POR. Power on reset.port. System hardware where the input/outputdevices are attached.POSIX. Portable operating system interface forcomputer environmen

SUID. System-unique identifier. A 12–character IDthat is assigned by the iSeries manufacturer to supportSOM software functions.system ASP. The auxilia

IndexAabbreviations 325acronyms 325action log 56activate remote service 173, 189active service tools, work with 24adapter card pin wiring charts 244ad

communications, verificationprocedure 95, 308See verify communications command(VFYCMN)concurrent maintenancedefinition 326description 63disk unit 58IO

data collecting procedures, low-leveldebug (continued)displaying data for functions 57, 63,and 64 (Models 270, 8xx, SB2, andSB3) 132displaying data fr

exception codesSRCs and URCsSRCs 196exception management URCs 200exit DST 10external ring test 312FfacsimileENDFAXSPT command 295facsimile I/O process

hardware resources, displayingassociated logical resources 67card gap information 69contained hardware 70failed 70failed resources 53locate by name 50

This option reads the data (recorded using the Save disk unit option) from theremovable medium and writes the data on the disk unit. The data can bere

IPL (initial program load) (continued)methods to performautomatic restart 217by date/time 217from control panel 217power on reset 217programmed 217nor

low-level debug (LLD) (continued)control panel function (continued)58 first character of address forfunction 62 display 18959 setting first and second

power on disk unit IOP/IOA powerdomain 173, 190primary console, determining 128printsystem configuration list 83system resource list 83print, option u

SPCNdefinition 329SPCN (system power controlnetwork) 231addressing 232hardware resources, displaying 50informational concurrent maintenanceSRCs 201inf

system identifierforce prompt on next IPL optionunder DST 26system information, displaying 82system IPL path descriptiondisplay 185system modeldisplay

Readers’ Comments — We’d Like to Hear from YouiSeriesService FunctionsVersion 5Publication No. SY44-5902-05Overall, how satisfied are you with the inf

Readers’ Comments — We’d Like to Hear from YouSY44-5902-05SY44-5902-05Cut or FoldAlong LineCut or FoldAlong LineFold and Tape Please do not staple

Printed in U.S.A.SY44-5902-05

When a failed disk unit is repaired, use this option to rebuild the data. Thisoption allows you to use the redundancy feature of device parity protect

– The results of the Analyze disk unit surface option (under the Work with diskunit recovery option) show which pages have data check conditions. Use

– Display– Enable– Disable– Change privileges- Revoke- Grant– Change descriptionv System valuesv Service tools device IDs– Create– Reset password– Del

Type the desired option number in this field next to the active service tool nameyou are displaying or ending.Work with system devicesBefore you selec

NoteBefore using this information and the product it supports, be sure to read the information in“Safety and Environmental Notices” on page vii and Ap

Table 3. Service tools user IDs (continued)Logical partitioningadministratorxxxDASD management operator x x xDASD managementadministratorxxxTrace x x

v Force a prompt for system type on the next IPLv Force a prompt for system unique identifier on the next IPL (only for OS/400)Note: The Work with sys

Service functions will not interrupt the console display unless you have alreadyset debug mode. Sign-on is necessary to access DST. All active service

- Dump to mediaWhen the output device is a printer or media, the actual dump task runsasynchronously with the Display/Alter/Dump control functions. Th

there is no practical limit to the number of requests you can have waiting to beprocessed. When you exit the Licensed Internal Code Log display, all t

v Display or print a current main storage dumpv Display or print a copy of a main storage dumpv Copy a current main storage dump to removable mediav C

This option allows you to do the following tasks:v Change the IPL attributesv Set the IPL attributes and restart the systemv Set the IPL attributes an

Options and Function KeysThe Work with Communications Traces display has the following options andfunction keys:v Start trace (F6)This function key al

Work with Communications TracesType choice, press Enter.2=Stop trace 4=Delete trace 6=Format and print trace7=Display message 8=Restart traceConfigura

Start TraceConfiguration object... _________Type... 1 1=Line 2=Network interface3=Network serverTrace description ... _____

ContentsSafety and Environmental Notices . . . viiDanger Notices ...viiProduct Recycling and Disposal ...viiiBattery Return Program ...

You can select how much data is traced in a frame of data. The value that isentered is the amount that is saved as part of the trace. The minimum valu

Notes:1. Press the Enter key without changing to the defaults on the Format a TraceData display to view all the data associated with the trace. The in

The width of the file is 132 characters. The data is in hexadecimal representationand either American National Standard Code for Information Interchan

Controller name/numberIndicates which controller originated the frame or record. In someconditions, this data is not available, and the column remains

Save Licensed Internal CodeThis option allows you to save the Licensed Internal Code to tape, with allcurrently applied PTFs. You can use the tape to

Through remote service support, DST functions that would normally be availableonly at the local system console can be accessed from a remote site. Rem

Note: Releasing the line does not reset the modem mode. Remote service usesasynchronous mode. If the modem was originally set to a mode otherthan asyn

with the QSYCHGDS API. When set to ’No,’ the password can only be changedfrom DST or by using the QSYCHGDS API with a requesting user that has thenece

44 Service Functions V5R2

Chapter 2. Hardware Service ManagerIntroduction ...45Hardware Service Manager options ...46Packaging hardware resources ...47Logical

Recovering from Product Activity Log errorswhileinDST...101Paging environment ...101Options and function keys ...102Analyze log

Note: The system power control network (SPCN) option appears only on systemswith SPCN.The Hardware Service Manager display provides the following info

Table 5. Paging environments and hardware service manager optionsPaging environment Hardware service manager optionsType D initial programload (IPL) (

Note: The Hardware contained within package option will not be valid for a remotesystem unit since no packages for hardware within them will be create

For more information on how to collect information and perform specific functionsby using the options and function keys from the Packaging Hardware Re

From the Logical Hardware Resources on System Bus display, Display ProcessorInformation display, Display Main Storage Information display, or the Work

The system responds by displaying one of the following messages:v Resource is not found.The system displays the following message:x does not exist as

You can also use the Locate Resource By Resource Name display to find apackaging resource. When the system finds the packaging resource name, thefollo

Failed and non-reporting resourcesThe Failed and non-reporting hardware resources option appears on the HardwareService Manager display when the syste

If no failed resources or non-reporting resources exist, the following informationalmessage appears:No failed or non-reporting logical hardware resour

System Power Control Network (SPCN)The System Power Control Network (SPCN) option appears on the Hardware ServiceManager display when the system is in

General system and Unit Reference Code (URC)information...196SPCN informational concurrent maintenanceSRCs ...201IPL status SRCs

Figure 13 on page 55 shows examples of:v A battery power unit that is not due for replacement in the system unitv A battery power unit that is not ins

Option fieldUse the Option field to perform the following functions:v Display the failing item informationThis option displays the possible failing it

Display label location work sheetThe Display label location work sheet option appears on the Hardware ServiceManager display when the system is in the

To perform concurrent maintenance on a device, specify the location of the deviceby providing the physical location (frame ID and card/device position

Usually, the serial number information is not needed, but if the server detects aduplicate Frame ID in your Device Concurrent Maintenance request, you

Device Concurrent MaintenanceType the choices, then press Enter.Specify either Physical Location or Resource Name.>>> Physical Location . . .

You can change detailed information about a specific resource by selecting theChange detail option or function key. The information varies depending o

Concurrent maintenanceFrom packaging displaysThe Concurrent Maintenance option is available only on the packaging hardwareresources displays.This opti

become available again. The I/O processors and I/O adapters to which thesedisk units are attached may only be replaced while the domain is powered off

To create the frame information, press the Create containing hardware resourcefunction key. The following display appears and allows you to select the

Determining whether main storage dump datawas written to disk ...276Reporting the error ...276Additional help ...277Performing a

The Create containing hardware resource function key is available only on thepackaging hardware resources displays. To access this function from the l

v Take/Release ownership — If this system presently owns the resource, selectingthis option will allow the system to release its ownership.If this sys

This display shows all the logical hardware resources that are associated with onepackaging resource. The first line provides a description, type, mod

This display shows all the packaging hardware resources that are associated withone logical resource. The first line provides a description, type, mod

If the system detects gaps in the logical sequence, the following display appears:The Card Position column shows the card location that is empty. One

The Hardware contained within package option is available only on the PackagingHardware Resources displays. Use this option to view the next level of

The Non-reporting resources function key appears on various Logical HardwareResource displays. It allows you to view a list of the logical resources t

Display resource detailsFrom packaging displays:You can select the Display detail option from various packaging resource displays.This option allows y

The following fields appear on the detail display:Resource nameThis is the resource name that was either created by the system when thehardware was fi

Location textThis field shows the text location information that was entered manually by theuser. All packages, except stand-alone units, display the

Safety and Environmental NoticesDanger NoticesA danger notice calls attention to a situation that is potentially lethal or extremelyhazardous to peopl

Manufactured by IBMThis field contains a 1 if the resource was manufactured by IBM or a 2 if it wasnot.Shared by multiple systemsThis field contains a

– System board– System cardv Communications– I/O bus– Adapter– Port– ChannelDisplay resources requiring attentionFrom Hardware Service Manager display

details” on page 61). Asterisks (*) might appear on both sides of a value thatappears on the Change Packaging Hardware Resource Detail display. This s

select the Display detail option (see “Display resource details” on page 73) to viewthe resource status. This indicates the current status of the reso

The System bus resources option is available only on the Logical HardwareResources display (see “Logical hardware resources” on page 49). From the Log

The Logical Hardware Resources on System Bus display shows the logicalhardware resources in levels, beginning with the system bus. For example, asyste

Display system informationThe Display system information option is available from the Logical HardwareResources displays. This option allows you to vi

There are resources with unresolved locations. Press F13 to see list.Select the Unresolved locations function key to view the Hardware with Unresolved

page 71. Selecting this option removes this hardware resource and the associatedlogical or packaging resources information. Use this option after perf

The Work With High Speed Link (HSL) Resources display appears when you selectthe High Speed Link resources option on the Logical Hardware Resources di