IBM x3620 M3 Technical Information download pdf (Page 9)

IBM Europe, Middle East, and Africa Hardware

Announcement ZG11-0090

IBM is a registered trademark of International Business Machines Corporation

Warranty period

• Three years

An IBM part or feature installed during the initial installation of an IBM machine is

subject to a full warranty effective on the date of installation of the machine. An IBM

part or feature which replaces a previously installed part or feature assumes the

remainder of the warranty period for the replaced part or feature. An IBM part or

feature added to a machine without replacing a previously installed part or feature

is subject to a full warranty effective on its date of installation. Unless specified

otherwise, the warranty period, type of warranty service, and service level of a part

or feature is the same as the machine it is installed in.

The following have been designated as consumables or supply items and are

therefore, not covered by this warranty:

• Battery (System)

• Battery (RAID)

Warranty service

If required, IBM provides repair or exchange service depending on the type of

warranty service specified below for the machine. IBM will attempt to resolve your

problem over the telephone or electronically by access to an IBM website. You must

follow the problem determination and resolution procedures that IBM specifies.

Scheduling of service will depend upon the time of your call and is subject to parts

availability. Service levels are response-time objectives and are not guaranteed. The

specified level of warranty service may not be available in all worldwide locations.

Additional charges may apply outside IBM's normal service area. Contact your local

IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse,

speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and

replacement instructions are shipped with your machine and are available from IBM

at any time on your request. A CRU is designated as being either a Tier 1 or a Tier 2

CRU. Installation of a Tier 1 CRU is your responsibility. If IBM installs a Tier 1 CRU,

at your request, you will be charged for the installation. You may install a Tier 2

CRU yourself or request IBM to install it, at no additional charge, under the type of

warranty service specified below, On-site Service.

Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery.

IBM specifies in the materials shipped with a replacement CRU whether a defective

CRU must be returned to IBM. When return is required, return instructions and a

container are shipped with the replacement CRU, and you may be charged for the

replacement CRU if IBM does not receive the defective CRU within 15 days of your

receipt of the replacement.

The following have been designated as a Tier 1 CRU.

x3200 M3

• Blank filler

• Cable-management arm

• Hard disk drive

• Hot-swap power supply (option)

• Lift handle kit

• Memory DIMM

• Memory expansion card

• Optical drive

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IBM x3620 M3 Technical Information Page 9

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