IBM T541A User Manual download pdf (Page 25)

Further Help

Product warranty and support information

The following information describes the technical support that is available for your product,

during the warranty period or throughout the life of the product. Refer to your IBM Statement of

Limited Warranty for a full explanation of IBM warranty terms.

Warranty information on the World Wide Web

The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/

machine_warranties/ contains a worldwide overview of the IBM Limited Warranty for IBM

Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked

Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited

Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).

Online technical support

Online technical support is available during the life of your product. Online assistance can be

obtained through the Personal Computing Support Web site and the IBM Automated Fax

System.

During the warranty period, assistance for replacement or exchange of defective components

is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled

to service at your location. Your technical support representative can help you determine the

best alternative.

Telephone technical support

Installation and configuration support through the IBM HelpCenter« will be withdrawn or made

available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from

marketing. Additional support offerings, including step-by-step installation assistance, are

available for a nominal fee.

To assist the technical support representative, have available as much of the following

information as possible:

· Option name

· Option number

· Proof of purchase

· Computer manufacturer, model, serial number (if IBM), and manual

· Exact wording of the error message (if any)

Online technical support

IBM Personal Computing Support Web site http://www.ibm.com/pc/support

IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)

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IBM T541A User Manual Page 25