IBM Server SA38-0512-03 User Manual

RS/6000 7043 43P Series IBMService Guide SA38-0512-03

x 7043 43P Series Service Guide

Table 3-2 (Page 7 of 9). Firmware Error Codes.Error Code Description Action/Possible Failing FRU xxx=001 DIMM fails memory test. For more informa

Table 3-2 (Page 8 of 9). Firmware Error Codes.Error Code Description Action/Possible Failing FRU xxx=001 RTC not updating RTC initialization requ

Table 3-2 (Page 9 of 9). Firmware Error Codes.Error Code Description Action/Possible Failing FRUrr = 22 Bad Processor/CPU 1. Processor (card)2.

Memory PD BitsThe following table expands the firmware error code 25Cyyxxx on page 3-10, whereyy is the PD values in the table below. Use these values

Firmware CheckpointsThe following Fxx code checkpoints are displayed on the operator panel duringsystem startup, and can be used for diagnostic purpo

Table 3-4 (Page 2 of 5). Firmware Checkpoints.Checkpoint Description Action/Possible Failing FRUF55 Probing PCI bridge secondary bus 1. PCI Ada

Table 3-4 (Page 3 of 5). Firmware Checkpoints.Checkpoint Description Action/Possible Failing FRUF75 BootP request Refer to “Fxx Code Boot Problem

Table 3-4 (Page 4 of 5). Firmware Checkpoints.Checkpoint Description Action/Possible Failing FRUFEA Firmware flash corrupted, load fromdiskette.E

Fxx Code Boot ProblemsDepending on the boot device, a checkpoint may be displayed on the operator panelfor an extended period of time while the boot i

 For network boot attempts:– Are the IP parameters correct?– Attempt to “Ping” the target server using the SMS “Ping” utility.2. If the checkpoint F0

Safety NoticesA danger notice indicates the presence of a hazard that has the potential of causingdeath or serious personal injury.Danger notices app

Remove all installed adapters except the one you are trying to boot, and tryto boot the standalone diagnostics from a CDROM drive attached to the scsi

Firmware Location CodesThese codes can be found in the System Management Services error log asdescribed in “Step 1020-4” on page 2-11.Location codes v

Note: The values used in the examples are representative of the format andrelationships described above.00-00 System board00-00-00-01 Memory SIMM/

Chapter 4. Error Code to FRU Index for the Model 150Note: This chapter contains error code and checkpoint information for the Model150 only. For info

Table 4-1 (Page 2 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU20D0000F Selftest failed ondevic

Table 4-1 (Page 3 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU20E0000B EEPROM writeproblem1. P

Table 4-1 (Page 4 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU20EE000A Pointer to OperatingSys

Table 4-1 (Page 5 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU21A00001 Test Unit ReadyFailed -

Table 4-1 (Page 6 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU25010000 No diskette in drive In

Table 4-1 (Page 7 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU25A80002 init-nvram invoked,some

Laser Safety InformationThe optical drive in this system unit is a laser product. The optical drive has a labelthat identifies its classification. The

Table 4-1 (Page 8 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU25A80998 NVRAMRC scriptevaluation

Table 4-1 (Page 9 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU25AA0007 Unable to lockeepromRef

Table 4-1 (Page 10 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU26020006 PCI adapterfirmware fa

Table 4-1 (Page 11 of 11). Firmware Error CodesError Code Function /DescriptionRepair Action/Possible Failing FRU29000002 Keyboard/Mousecontroll

Table 4-2 (Page 2 of 2). Bus SRN to FRU Reference TableSRN BusIdentificationPossible Failing Device and AIXLocation CodeAssociatedFRUDevice insta

Memory PD BitsThe following table expands the firmware error code 25Cyyrrr on 4-9, where yy isthe PD values in the table below. Use these values to id

Table 4-3 (Page 2 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE109 Copy CRCverification code toRAMSee “Unresolved problem

Table 4-3 (Page 3 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE119 Initialize basememory, stackSee “Unresolved problems”

Table 4-3 (Page 4 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE12B Set MP operationalparameters (eg.L.E.?, Real?)See “Unr

Table 4-3 (Page 5 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE14C Createterminal-emulatornodeSee “Unresolved problems” o

Environmental NoticesProduct Recycling and DisposalComponents of the system unit, such as structural parts and circuit cards, can berecycled where re

Table 4-3 (Page 6 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE15F Adapter VPD probe See “Unresolved problems” on page 4-

Table 4-3 (Page 7 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE180 SP Command setup See “Unresolved problems” on page 4-2

Table 4-3 (Page 8 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE1BD Probe for (ISA)mouseReplace System PlanarSee “Unresolv

Table 4-3 (Page 9 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE1DC Dynamic consoleselectionIf a console is attached but n

Table 4-3 (Page 10 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE1E4 Initialize Super I/Owith default valuesSee “Unresolve

Table 4-3 (Page 11 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE1EE Jump to compositeimageSee “Unresolved problems” on pa

Table 4-3 (Page 12 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE206 Look for PRISM onPCG and switch to50MHz1. Replace Sys

Table 4-3 (Page 13 of 13). Firmware CheckpointsCheckpoint(hex)Description Repair ActionE243 Set up Grackleconfigurationregisters1. Replace System

Unresolved problems: Go to MAP 1540A or 1540B for any of the followingconditions: A 4-digit code in the range of “E100” through “EFFF” is displayed o

Boot Problems/ConcernsDepending on the boot device, a checkpoint may be displayed on the operator panelfor an extended period of time while the boot

xiv 7043 43P Series Service Guide

a. Verify proper SCSI bus termination.b. Check SCSI cabling.c. It is possible that another attached SCSI device is causing the problem. Disconnect th

Chapter 5. Location Codes (Model 150 only)This system unit uses physical location codes in conjunction with AIX location codesto provide mapping of th

Specifically, the format of a location code is defined as follows:pn[.n][- or /]pn[.n][- or /]...Where p is a defined alpha location type prefix, n is

Name AIXLocationCodeLocationCodePhysicalConnectionLogicalIdentificationKeyboard Port 01-K1-00 P1/K1 J59 Base Address0x0060Mouse Port 01-K1-01 P1/O1 J5

AIX Location CodesThe basic formats of the AIX location codes are: For non-SCSI devices/drives AB-CD-EF-GH For SCSI devices/drives AB-CD-EF-G,

of 0-9, and A-F (hex numbers). This allows the location code to uniquely identifymultiple adapters on individual PCI cards.For pluggable ISA adapters,

5-6 7043 43P Series Service Guide

Chapter 6. Loading the System DiagnosticsIf no keys are pressed after the system unit power is turned on, the system unitsearches a list of devices (t

to Chapter 7, “System Management Services” on page 7-1 for moreinformation on custom boot lists.If no bootable image is found in the custom boot list,

Booting in Service Mode from the Custom Boot ListTo boot in service mode from the custom boot list, do the following:1. Verify with the system adminis

About This BookThis book provides reference information, maintenance analysis procedures (MAPs),error codes, and removal and replacement procedures. T

Standalone vs. Online DiagnosticsWhen the system unit attempts to boot in service mode (from either the default orcustom boot list) and locates a diag

Summary: Boot Options and Control KeysThe following keys can be pressed when the keyboard POST indicator appears.Key ResultF1 (display keyboard) Norma

6-6 7043 43P Series Service Guide

Chapter 7. System Management ServicesThe System Management Services make it possible for you to view informationabout your computer and to perform suc

After the System Management Services starts, the following screen appears.7-2 7043 43P Series Service Guide

The System Management Services screen contains the following choices.Config: Enables you to view your system setup.Multi-Boot (Model 150 only): Enable

ConfigSelecting this icon makes it possible for you to view information about the setup ofyour system unit. A list similar to the following appears w

If more than one screen of information is available, a blue arrow in the top rightcorner of the screen appears. Use the Page Up and Page Down keys to

MultiBoot (Model 150 only)The options available from this screen allow you to view and set various optionsregarding the operating system and boot sequ

The following describes the choices available on this screen.Select Software: The Select Software option, if supported bythe operating system, allows

TrademarksAIX is a registered trademark of International Business Machines Corporation.PowerPC is a trademark of International Business Machines Corp

Boot Sequence: Enables you to view and change the customboot list (the sequence in which devices are searched foroperating system code). You may choos

Boot (Model 140 and Model 240)This selection enables you to view and change the custom boot list (the sequence inwhich devices are searched for operat

Attention: If you change your startup sequence, you must be extremely carefulwhen performing write operations (for example, copying, saving, orformat

UtilitiesSelecting this icon enables you to perform various tasks and view additionalinformation about your system unit.The following describes the c

Error Log: Enables you to view and clear the firmware errorlog information for your system unit.RIPL (Remote Initial Program Load): Allows you to sele

PasswordWhen you select this icon, the following screen is displayed. Power-On PasswordSetting a power-on password helps protect information stored i

Press Enter when you are finished; you must type the password again forverification.If you make a mistake, press the Esc key and start again.After you

Remote Mode: The remote mode, when enabled, allows the system to start fromthe defined boot device. This mode is ideal for network servers and other

Press Enter when you are finished; you must type the password again forverification.If you make a mistake, press the Esc key and start again.Note: If

Audio (Model 140 and Model 240 only)This icon enables you to turn on or off the system tones heard at power-on time. Tochange the audio status, use th

Chapter 1. Reference Information Front View1 Power Switch: Turns system unitpower on and off.2 Power-On Light: Glows whensystem unit is on.3 Hard Di

Hard Disk Spin Up Delay (Model 150 only)This selection allows you to change the spin up delay for SCSI hard disk drivesattached to your system. Spin u

Error LogSelecting this icon displays the log of errors your system unit has encountered duringoperations.Selecting the Clear icon erases the entries

RIPLSelecting the Remote Initial Program Load (RIPL) icon above gives you access tothe following selections.The Set Address icon allows you to define

If any of the addresses is incomplete or contains a number other than 0 to 255, anerror message is displayed when you select the Save icon. To clear t

The Config icon allows you to configure network adapters which require setup.Selecting the Config icon presents a list of the adapters requiring confi

SCSI IDThis selection allows you to view and change the addresses (IDs) of the SCSIcontrollers attached to your system unit. To change an ID, highlig

Firmware UpdateThis selection allows you to update the firmware in your system unit from an imageon a 3.5 inch diskette.In order to create a firmware

Firmware RecoveryIf a troubleshooting procedure has indicated that the firmware information in yoursystem unit has been damaged, then you must perfor

Text-Based System Management ServicesThe text-based Open Firmware command line and System Management Services areavailable if an ASCII terminal is att

à ðSystem Management Services 1 Display Configuration 2 Multiboot 3 Utilities 4 Select Language .------. |X=Exit| ------' ====>á ñFigure 7-

Rear View1 Keyboard Port: ( ): Forkeyboard connection.2 Mouse Port ( ): For mouseconnection.3 Parallel Port ( ): For connectinga parallel printer or

Display ConfigurationThis option provides information about the setup of your computer. A screen similarto the following is displayed.à ð <Device

MultiBoot Menu (Model 150)The options available from this screen allow you to view and set various optionsregarding the operating system and boot sequ

Select Install Device: Produces a list of devices, for example the CD-ROM, wherethe operating system is installed from. You select one of the devices

à ðCurrent Boot Sequence 1. Diskette 2. Ethernet (Integrated) 3. SCSI CD-ROM id=3 (slot=1) 4. SCSI 5ððMB Hard Disk id=6 (slot=1) 5. SCSI 5ððMB Hard Di

à ðConfigure Nth Boot Device Device Number Current Position Device Name 1 1 Diskette 2 2 Ethernet 3 3 SCSI CD-ROM4 4 SCSI 4.5GB Hard Disk 5 - .--

UtilitiesThe Utilities screen enables you to select from the following system managementtools.à ðUtilities 1. Set Password and Unattended Start Mode

Set Password and Unattended Start ModeEntering this selection permits access to the following options.à ðPassword Utilities 1. Set Power On Password 2

Set Privileged-Access Password: The privileged-access password protectsagainst the unauthorized starting of the system programs.To set the privileged

Display Error LogA screen similar to the following is displayed when you select this option. Here, youcan view or clear your computer's error log

Remote Initial Program Load SetupThis option allows you to enable and set up the remote startup capability of yourcomputer. First, you are asked to sp

Front View without Covers Chapter 1. Reference Information 1-3

Selecting the Adapter Parameters option allows you to view an adapter's hardwareaddress, as well as configure network adapters that require setu

Selecting option 1 (3Com,3C905) displays the following 100Mb Ethernetconfiguration menus:à ð3Com Etherlink Fast XL1. Media Type [Auto]2. Full Duplex [

Selecting the Full Duplex option allows you to change how the Ethernet adaptercommunicates with the network:à ð .----------------.| Full Duplex || 1.

After choosing which adapter to use to ping the remote system, you must provide theaddresses needed to communicate with the remote system.à ðPing 1. C

à ð .--------------------------------------------------------------.| This selection will update your System Firmware. Do you want || to continue? Pr

Select Console: Selecting this option allows you to define which display is usedby the system for system management. Select LanguageThis option allows

Open Firmware Command LineThe text-based Open Firmware command line allows you to configure someadapters, and the System Management Services makes it

Chapter 8. Removal and Replacement ProceduresBefore performing any of the removal or replacement procedures in this chapter,read the following notice.

Handling Static–Sensitive DevicesATTENTION: Adapters, planars, diskette drives, and disk drives are sensitive tostatic electricity discharge. These de

Cover Removal1. Unlock the cover lock and slide the drive bay cover all the way to the left.2. Remove any media (diskettes, or CDs) from the drives.3

Fourth Edition (October 1998)The following paragraph does not apply to the United Kingdom or any country wheresuch provisions are inconsistent with lo

Specifications (for Model 140, Model 150, and Model 240)The mechanical packaging, cooling, power supply, and environmental requirementsfor the worksta

6. Make a note of where the other cables and cords are connected to the back ofthe system unit; then disconnect them.7. If you have not already done s

Replacement1. Install the cover by placing it close to the front of the system unit, as shown.Slide the cover toward the front of the system unit whi

Power SupplyDANGERDo not attempt to open the covers of the power supply. Power suppliesare not servicable and are to be replaced as a unit. Removal1.

5. Remove the mounting screws from the rear of the power supply.6. Remove the power supply from the system by moving it forward and thenupward. Replac

Cable TiesAfter replacing the power supply, ensure you attach cable ties at the areasdesignated in the following diagrams:P4P3100mmP7P5PowerSupply(To

40mmP12Bend cables first,then attach cableties.P11P1P2P10J7 J7 J8J2P9PowerSupply(Top View) Chapter 8. Removal and Replacement Procedures 8-9

Front Bezel and Power Switch Removal1. If you have not already done so, remove the covers as described in “Cover” onpage 8-3.2. Do the removal proced

6. All of the latches attaching the front bezel to the chassis are now accessible justinside the front of the system unit. Release these latches and p

Media Fan Removal1. If you have not already done so, remove the covers as described in “Cover” onpage 8-3.2. Disconnect the media fan power cable.3.

Internal Media DrivesNotes:1. If you have not already done so, disconnect the power cord and remove thecovers as described in “Cover” on page 8-3.2. I

Operating Voltage100 to 125V ac; 50 to 60 Hz200 to 240V ac; 50 to 60 HzHeat Output (Maximum)Operating 796 BTUs per hourIdling 597 BTUs per hour Acous

Diskette Drive Removal1. Unplug the diskette power and signal cables from the back of the drive.2. Remove the screws which secure the diskette drive

Media Drive in Bay 2 or 3 Removal1. Remove the disk drive bracket assembly from the system unit and carefully placeit on top of the power supply.2. Re

3. Snap off the media drive bracket attachment pin located at the left rear corner ofthe media drive bracket.4. Remove the screw which secures the med

6. If you are removing a 3.5-inch disk drive, remove the screws which secure thedisk drive mounting brackets to the disk drive.Note: The screws which

Media Drive in Bay 4 or 5 Removal1. Remove the disk drive bracket assembly from the system unit.2. Unplug the power and signal cables from the back o

Adapter Removal1. If you have not already done so, remove the covers as described in “Cover” onpage 8-3.2. Note the location of the adapter you are

Memory Modules Removal1. Locate the memory-module connectors.To locate the six memory-module slots in the Model 140, use the following figure.To loca

The following figure shows the location of the eight memory-module slots in theModel 240.2. Remove any adapters that are blocking the memory-module co

4. Store any memory modules you are no longer using in a static-protectivepackage.5. Install any adapters you removed into their original connectors.

Attention: Inserting the memory module at an angle may cause damage.3. Inspect each memory module and ensure the gold connector is fully inserted inth

System Board Locations (for Model 140)1-6 7043 43P Series Service Guide

Processor Card (for the Model 240) Removal1. If you have not already done so, remove the covers as described in “Cover” onpage 8-3.2. Do the removal

5. Push down the latches on the processor card connector to release the processorcard, and lift the card straight up and out of the system unit. Repla

L2 Cache Card (for Model 140 Only) Removal1. Remove the disk drive bracket assembly from the system unit and carefully placeit on top of the power sup

2. Locate the L2 cache connector on the system board.3. Gently pull upward on the L2 cache card, remove it from the system unit, andstore it in a safe

System Board Removal1. If you have not already done so, remove the covers as described in “Cover” onpage 8-3.2. Do the removal procedure under “Adap

ReplacementReplace in reverse order.Notes:1. The jumpers on the new system board should be set to match the board beingreplaced.2. Licensed programs

For the Model 150, note the following cables must be reattached.For the Model 240, note the following cables must be reattached.Location DescriptionJ7

Riser Card Removal1. If you have not already done so, remove the covers as described in “Cover” onpage 8-3.2. Remove all adapters; see “Adapter” on

5. Pull the riser card straight up and out of the system unit. (The Model 240 isshown in the following illustration.) ReplacementReplace in reverse or

I/O Panel Removal1. If you have not already done so, remove the covers as described in “Cover” onpage 8-3.2. Disconnect the following cables from th

B1 Battery connectorJ2 Auxiliary 5V connectorJ3 Audio input connectorJ5 CD-ROM audio connectorJ6 CD-ROM audio connectorJ7 Power connectorJ8 Power c

Fan and Speaker Assembly Removal1. Do the cover removal procedure in “Cover” on page 8-3.2. For the Model 240: Remove the screw that holds the air du

4. For the Model 240, do the procedure in “Processor Card (for the Model 240)” onpage 8-24.5. Remove the drive bracket assembly and carefully lay it

BatteryCAUTION:A lithium battery can cause fire, explosion, or a severe burn. Do not recharge,disassemble, heat above 100°C (212°F), solder directly

b. The following figure shows the location of the battery in the Model 140 andModel 150.c. Remove the battery as shown.3. For the Model 240. Chapte

a. If adapters must be removed in order to reach the battery, refer to “Adapter”on page 8-19.b. Remove the battery as shown. ReplacementInstall the ne

Chapter 9. Parts Information Chapter 9. Parts Information 9-1

System Unit897536101412151311122123282625242729301617182019124229-2 7043 43P Series Service Guide

IndexNumberModel140Model150Model240UnitsPerAssyDescription1 11H6764 11H6764 11H6764 1 Power Button2 33G3907 33G3907 33G3907 14 Screw3 73H0438 73H0438

System Board, Cables, and Accessories9-4 7043 43P Series Service Guide

Note: Model 240 memory modules must be installed in groups of matched pairs.IndexNumberFRUNumberUnits Per Assy Description1 93H7142 1 System Board 16

Model 140 System Board Jumper SettingsFor a more complete description of the function of these jumpers, see the systemunit User's Guide.Jumper De

Keyboard and Mouse9-6 7043 43P Series Service Guide

IndexNumberFRUNumber(Model 140& Model240)FRUNumber(Black)Units PerAssyDescription1 8131596 07L9451 1 Keyboard, Arabic 1391414 07L9453 1 Keyboard,

Keyboards and Mouse - All ModelsIndexNumberFRU Part Number Units PerAssyDescription1 93H8120 1 Keyboard, 101 United States English (ID 103P) 93H8121

Power Cables1234567891011Index Part Number Country1 1838574 Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica,Dominican Republic, El Salvador, E

Index Part Number Country7 14F0033 Bahrain, Bermuda, Brunei, Channel Islands, Cyprus, Ghana,Hong Kong, India, Iraq, Ireland, Jordan, Kenya, Kuwait, Ma

Appendix A. Interpreting Firmware Error CodesThe error code is an 8-character (4-byte) hexadecimal code produced by firmware toidentify the potential

Table A-2 (Page 2 of 2). Service Reference Code Field DescriptionsField DescriptionR2 - R3 Device/FRU unique failure reason codes.Table A-3 (Pag

Table A-3 (Page 2 of 3). Current PCI 2.1 Class Code Definition6Bridge devices00 Host bridge01 ISA bridge02 EISA bridge03 MCA bridge04 PCI-to-PCI

Table A-3 (Page 3 of 3). Current PCI 2.1 Class Code DefinitionCSerial bus controllers00 FireWire (IEEE 1394)01 ACCESS.bus02 Serial Storage Archit

Table A-4 (Page 2 of 2). S2-S3-S4 Definition for devices/FRUs not defined in the PCI specificationBase Class S2 Sub-Class S3 -S4Description1 A0 S

Riser Card (for Model 140)Note: The xx digits in the ISA slot location codes are determined by the order inwhich the ISA adapters are configured.

A-6 7043 43P Series Service Guide

IndexAabout this book xvadapter removal 8-19AIX location codes 5-4audio ports 1-2Bbatterydisposal, recycling xiiiboot list 6-1bus SRN to FRU Table 4-

microphone port 1-2minimum configuration Map 2-21Oopen firmware command line 7-44operator panel display 1-1orderingpublications xv, xviPparallel port

IBMPart Number: 08L0664Printed in the United States of Americaon recycled paper containing 10%recovered post-consumer fiber.SA38-ð512-ð3ð8Lð664

System Board Locations (for Model 150)U82J15J44J18J27J30J1J41J26J40J42J43J46J12J14J20J53J50J29J31J35J39B1J25J2J9J10J36J4J5J6J7J8J16J23J24J33J32J59 J56

B1 Battery connector J2 5x5 Auxiliary 5v connector J3 Audio input connector J4 Internal SCSI connector #2 J5 CD-ROM audio connector J6 CD

System Board Jumper Settings (for Model 150)For a more complete description of the function of these jumpers, see the systemunit User's Guide.Jum

Riser Card (for Model 150) Chapter 1. Reference Information 1-13

ContentsCommunications Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiFederal Communications Commission (FCC) Statement ...

System Board Locations (for Model 240)1-14 7043 43P Series Service Guide

J1 Audio input connectorJ2 Audio output connectorJ3 Microphone jackJ4 Headphone jackJ5 External SCSI connectorJ6 Ethernet twisted pair connectorJ7 P

System Board Jumper Settings (for Model 240)For a more complete description of the function of these jumpers, see the systemunit User's Guide.Jum

Riser Card (for Model 240)Note: The xx digits in the ISA slot location codes are determined by the order inwhich the ISA adapters are configured. J5

SCSI Bus TerminationThe Model 140 and Model 240 have a fast/wide SCSI-2 bus which can supportinternal and external SCSI devices. However, each control

Power cables used in other countries consist of the following: Electrical cables, Type HD21. Attachment plugs approved by the appropriate testing or

7. Check for alterations or attachments. If there are any, check for obvious safetyhazards such as broken wires, sharp edges, or broken insulation.8.

Chapter 2. Maintenance Analysis Procedures (MAPs)This chapter contains Maintenance Analysis Procedures (MAPs) for the Model 140,Model 150, and Model 2

Quick Entry MAPUse the following table to determine your starting point in the Entry Map.Quick Entry MAP Table of ContentsUse the following table to d

Symptom ActionThe system stops and an 8-digit error codestarting with the number "2" is displayed.Record the error code. If you are working

MAP 1240: Memory Problem Resolution ... 2-12MAP 1520: Power ... 2-15MAP 1540: Minimum Configuration

Symptom ActionAll display problems. 1. If using a graphics display:a. Go to the Problem DeterminationProcedures for the display.b. If you do not locat

Symptom ActionThe system POST indicators are displayed onthe system console, the system pauses andthen then restarts. The term "POST indicators&q

Symptom ActionThe SMS configuration list or Boot sequenceselection menu shows more SCSI devicesattached to a controller/adapter than are actuallyattac

MAP 1020: Problem DeterminationPurpose of This MAPUse this MAP to get an error code if you were not provided one by the customer oryou are unable to l

5. Enter any requested passwords.6. Wait until the diagnostics are loaded or the system appears to stop.7. Find your symptom in the following table; t

Symptom ActionThe system stops and a 4-digit numberbeginning with the characters "FF" is displayedin the operator panel display.Go to “MAP 1

Step 1020-2There is a problem with the keyboard.Find the type of keyboard you are using in the following table; then follow theinstructions given

Step 1020-41. Turn off, then turn on the system unit.2. When the keyboard indicator appears, press the F1 key on a directly attachedkeyboard or th

MAP 1240: Memory Problem ResolutionPurpose of This MAPNote: The firmware checkpoint that sent you here could be one of the following:E122, E213, E214

YES If there is only one memory module installed, go to “Step 1240-3” onpage 2-13.If there is more than one memory module installed, go to “Step 1240

Open Firmware Command Line ... 7-44Chapter 8. Removal and Replacement Procedures ... 8-1Handling Static–Sensitive

Step 1240-4One of the FRUs remaining in the system unit is defective.1. Power off the system. Refer to "Powering Off the System".2. Exch

MAP 1520: PowerNotes:1. This is not a start of call MAP. Use this Power MAP only if you have beendirected here from a MAP step in the Diagnostics Info

Step 1520-1You may be directed to this MAP for several reasons:1. There is no indication of activity when the power button is pressed. None of the

Step 1520-31. Turn the power off.2. Unplug the system unit power cable from the electrical outlet.3. Remove external cables (keyboard, mouse, etc.

Step 1520-4Note: Either the power supply, the system board, or the power switch is defective.To test each FRU, exchange the FRUs that have not al

Step 1520-5One of the parts that was removed or unplugged is causing the problem. Install orconnect the parts in the following order. 1. Fans 2.

Does the fan in the power supply turn on and the power LED come on and stayon?NO Replace the last part you installed. (If this part was a network adap

MAP 1540: Minimum ConfigurationNote: If you were sent to this MAP from the Diagnostics Information for Multiple BusSystems as a result of an SRN 101-

MAP 1540A: Minimum Configuration (for the Model 140 and Model 150) Step 1540A-11. Ensure that the diagnostics and the operating system are shut dow

Step 1540A-21. Turn the power off.2. Disconnect all external cables.3. Remove the top cover.4. Record the slot numbers of any adapter cards instal

vi 7043 43P Series Service Guide

Step 1540A-3One of the FRUs remaining in the system unit is defective.1. Turn the power off.2. Exchange one of the FRUs in the following list.a. S

Step 1540A-4No failure was detected with this configuration.1. Turn the power off.2. Install a memory module.3. Turn the power on.Does the operato

Step 1540A-5The failure may be caused by the last memory module installed. To isolate the failingFRU, do the following:1. Turn the power off.2. Ex

Step 1540A-6One of the FRUs remaining in the system unit is defective.1. Turn the power off.2. Exchange one of the FRUs in the following list. Sy

Step 1540A-7 (Model 140 only)1. Turn the power off.2. Install the L2 cache card.Does the operator panel do one of the following: Stop with any cod

Step 1540A-81. Turn the power off.2. Reconnect the system console.Notes:a. If an ASCII terminal has been defined as the system console, attach the

Is the SMS screen displayed?NO One of the FRUs remaining in the system unit is defective.In the following order, exchange the FRUs that have not been

Step 1540A-91. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive.2. Turn the power off.3. Plug the SCSI cable into the SCSI connec

YES Repeat this step, adding one SCSI device at a time, until all the SCSI devices that were attached to the integrated SCSIadapter are connected and

Step 1540A-11The system is working correctly with this configuration. One of the FRUs (adapters)that you removed is probably defective,1. Turn the

Communications StatementsThe following statement applies to this product. The statement for other productsintended for use with this product appears

Step 1540A-121. Make sure the diagnostic CD-ROM disc is inserted into the CD-ROM drive.2. Turn the power off.3. Starting with the last installed a

Step 1540A-131. Follow the instructions on the screen to select the system console.2. When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is display

Step 1540A-14Look at the FRU part numbers associated with the SRN.Have you exchanged all the FRUs that correspond to the failing functioncodes?NO

Step 1540A-15Does the system have adapters or devices that require supplemental media?NO Go to “Step 1540A-16.”YES Go to “Step 1540A-17.” Step

Step 1540A-18The adapter or device is probably defective.If the supplemental media is for an adapter replace the FRUs in the following order: 1.

MAP 1540B: Minimum Configuration (for the Model 240) Step 1540B-11. Ensure that the diagnostics and the operating system are shut down.2. Insert th

Step 1540B-21. Turn the power off.2. Disconnect all external cables.3. Remove the top cover.4. Record the slot numbers of the ISA and PCI adapters

Step 1540B-3One of the FRUs remaining in the system unit is defective.If the following steps call for a system board to be replaced, see notes on

Step 1540B-4No failure was detected with this configuration.1. Turn the power off.2. Install a pair memory modules.3. Turn the power on.Does the o

Step 1540B-6One of the FRUs remaining in the system unit is defective.1. Turn the power off.2. Exchange the following FRUs the order listed.a. Sys

Telephone: (919) 543-2193European Union (EU) StatementThis product is in conformity with the protection requirements of EU Council Directive89/336/EEC

Step 1540B-71. Turn the power off.2. Reconnect the system console.Notes:a. If an ASCII terminal has been defined as the system console, attach the

Is the SMS screen displayed?NO One of the FRUs remaining in the system unit is defective.In the following order, exchange the FRUs that have not been

Step 1540B-81. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive.2. Turn the power off.3. Plug the internal SCSI cable into both S

YES Repeat this step, adding one SCSI device at a time, until all the SCSIdevices that were attached to the integrated SCSI adapter are connectedand t

Step 1540B-10The system is working correctly with this configuration. One of the FRUs (adapters)that you removed is probably defective.1. Turn the

Step 1540B-11The last FRU installed or one of its attached devices is probably defective.1. Make sure the diagnostic CD-ROM disc is inserted into

Step 1540B-121. Follow the instructions on the screen to select the system console.2. When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is display

Step 1540B-13Look at the FRU part numbers associated with the SRN.Have you exchanged all the FRUs that correspond to the failing functioncodes?NO

Step 1540B-15Consult the ISA and PCI adapter configuration documentation for your operatingsystem to verify that all installed adapters are config

Step 1540B-17The adapter or device is probably defective.If the supplemental media is for an adapter replace the FRUs in the following order: 1.

Avis de conformité aux normes du ministère des Communications duCanadaCet appareil numérique de la classe B respecte toutes les exigences du Réglement

2-54 7043 43P Series Service Guide

Chapter 3. Error Code to FRU Index for the Model 140 andModel 240Note: For Error Code and Checkpoint information for the Model 150, seeChapter 4, “Er

POST Error CodesTable 3-1 (Page 1 of 2). POST Error CodesError Code Description Action/Possible Failing FRUM0CON000 The system hung during POST.

Table 3-1 (Page 2 of 2). POST Error CodesError Code Description Action/Possible Failing FRUM0SCSI00 Unable to load diagnostics. Go to “MAP 1540:

Firmware Error CodesIf you replace FRUs and the problem is still not corrected, go to MAP 0030 in theDiagnostics Information for Multiple Bus Systems

Table 3-2 (Page 2 of 9). Firmware Error Codes.Error Code Description Action/Possible Failing FRU 003 Power on Password must be set forUnattended

Table 3-2 (Page 3 of 9). Firmware Error Codes.Error Code Description Action/Possible Failing FRU 004 SMS: Invalid RIPL IP address Enter valid RI

Table 3-2 (Page 4 of 9). Firmware Error Codes.Error Code Description Action/Possible Failing FRU 002 Test Unit Ready Failed - sense dataavailabl

Table 3-2 (Page 5 of 9). Firmware Error Codes.Error Code Description Action/Possible Failing FRU 00A Flash write protected. 1. Turn off, turn on

Table 3-2 (Page 6 of 9). Firmware Error Codes.Error Code Description Action/Possible Failing FRU xxx=000 Initialization failed, device test faile