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IBM System x3630 M4 34
Warranty options
The x3630 M4 has a three-year on-site warranty with 9x5/next business day terms. IBM offers the
warranty service upgrades through IBM ServicePac offerings, which are described in this section. An IBM
ServicePac® offering is a series of prepackaged warranty maintenance upgrades and post-warranty
maintenance agreements with a well-defined scope of services, including service hours, response time,
term of service, and service agreement terms and conditions.
IBM ServicePac offerings are country-specific, that is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of ServicePac offerings
might be available in a particular country. For more information about IBM ServicePac offerings available
in your country, visit the IBM ServicePac Product Selector at:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
The following table explains warranty service definitions in more detail.
Table 23. Warranty service definitions
Term Description
IBM on-site
repair (IOR)
A service technician comes to the server's location for equipment repair.
24x7x2 hour A service technician is scheduled to arrive at your client’s location within two hours after remote
problem determination is completed. We provide service around the clock, every day, including
IBM holidays.
24x7x4 hour A service technician is scheduled to arrive at your client’s location within four hours after remote
problem determination is completed. We provide service around the clock, every day, including
IBM holidays.
9x5x4 hour A service technician is scheduled to arrive at your client’s location within four business hours after
remote problem determination is completed. We provide service from 8:00 a.m. - 5:00 p.m. in the
client's local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it is
determined that onsite service is required, the client can expect the service technician to arrive the
morning of the following business day. For noncritical service requests, a service technician arrives
by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your client’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. -
5:00 p.m. in the client's local time zone, Monday through Friday, excluding IBM holidays.
In general, the types of IBM ServicePac offerings are as follows:
Warranty and maintenance service upgrades:
One, two, three, four, or five years of 9x5 or 24x7 service coverage
On-site repair from next business day to 2 or 4 hours
One or two years of warranty extension
Remote technical support services:
One or three years with 24x7 coverage (severity 1) or 9x5/next business day for all severities
Installation and startup support for System x servers
Remote technical support for System x servers
Software support - Support Line:
Microsoft or Linux software
VMware
IBM Director
- I B M ® 1
- Key features 2
- IBM System x3630 M4 3 3
- IBM System x3630 M4 4 4
- IBM System x3630 M4 5 5
- IBM System x3630 M4 6 6
- Standard specifications 7
- Standard models 9
- Express models 10
- Processor options 11
- Memory options 12
- IBM System x3630 M4 13 13
- Table 5. Memory options 14
- Internal disk storage options 15
- IBM System x3630 M4 19 19
- Internal backup units 21
- Optical drives 22
- I/O expansion options 23
- Network adapters 24
- IBM System x3630 M4 25 25
- Table 14. Network adapters 26
- Storage host bus adapters 27
- PCIe SSD adapters 28
- GPU adapters 28
- Power supplies 28
- Integrated virtualization 29
- Remote management 29
- Light path diagnostics panel 30
- IBM System x3630 M4 31 31
- Supported operating systems 32
- IBM System x3630 M4 33 33
- Warranty options 34
- Regulatory compliance 35
- IBM System x 36
- External disk storage systems 38
- External backup units 39
- Top-of-rack Ethernet switches 41
- IBM 6000VA LCD 4U Rack UPS 42
- Power distribution units 43
- Rack cabinets 45
- Rack options 46
- IBM Global Financing 47
- IBM System x3630 M4 48 48
- Trademarks 50
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