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- Table of contents
- TROUBLESHOOTING
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Purchasing Additional HelpWare Services
During and after the warranty period, you can purchase additional
HelpWare services, such as support for IBM and non-IBM hardware,
operating systems, and application programs; network setup and
configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and name might vary by
country.
Using the World Wide Web
Also available to you is the latest information about product
compatibility and configuration. This information is updated as
new PC Server products are announced. For a product to be
included in the PC Server compatibility list, it must pass a strict set
of hardware and operating system compatibility tests. The
following is a sample of the information available at
http://www.pc.ibm.com/servers/ on the World Wide Web.
A listing of products that have been tested for compatibility
with IBM PC Server.
Certification and compatibility information about network
operating systems (NOS) and operating systems (OS).
Direct access to device drivers, flash BIOS updates, and other
code.
Descriptions of PC Server compatibility and certification tests.
Detailed reports about the performance of PC Servers.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM
computers that are not connected to a network. Technical support is
provided for IBM computers and IBM or non-IBM options,
operating systems, and application programs on the Supported
Products list.
This service includes technical support for:
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Using IBM operating systems in IBM and non-IBM computers
Chapter 6. Getting Help, Service, and Information 273
- PC Server 704 1
- User's Handbook 1
- Contents 3
- Safety Information 9
- Laser Compliance Statement 10
- Lithium Battery Notice 11
- About This Book 12
- How This Book is Organized 13
- Notices Used in This Book 15
- Related Publications 16
- Welcome and Thank You 17
- Features at a Glance 21
- IBM PC Server Startup Support 22
- About ServerGuide 23
- Server Controls 24
- Status Indicators 26
- Power Supplies 30
- Power Good Light 30
- Current Good Light 30
- Padlock Loops 30
- Expansion Bays 32
- Moving the Server 34
- Before You Begin 35
- Starting the Server 36
- Power On/Off Button 37
- Power-On Light 37
- Using the CD-ROM Drive 39
- Arranging Your Workspace 41
- Glare and Lighting 42
- Air Circulation 42
- Using ServerGuide 46
- OS/2 SMP 2.11 Installation 49
- Software Considerations 53
- Device Drivers 54
- Ø Install options 55
- Ø Install device drivers 56
- Ø Install option files 56
- Configuration Overview 58
- Using the Setup Program 59
- Starting the Setup Program 60
- Disabling the Diskette Drive 62
- Step 2: Add and Remove Boards 66
- Step 4: Save Configuration 68
- Utilities 69
- Step 6: Exit 69
- Password Overview 70
- Administrative Password 72
- User Password 73
- Secure Mode 75
- Configuration Files 77
- Diagnostic Files 78
- Sample Applications 79
- SCSI Disk Utilities 83
- Installing Multiple Adapters 86
- Configuring for Full-Duplex 88
- Shared Hubs 89
- Switched Hubs 89
- Electrical Safety 93
- 10 Attention: 95
- Preparing to Install Options 96
- Removing the Side Covers 99
- Removing the Top Cover 101
- 20 angle 102
- What to do next? 103
- Installing a Microprocessor 104
- 17 Attention: 106
- 15 Attention: 117
- Removing a Microprocessor 121
- Installing Memory-Module Kits 131
- 16 Attention: 134
- Installing Video Memory 149
- Replacing the Real-Time Clock 155
- Installing Adapters 161
- Considerations 163
- Installation Procedure 164
- Removing Adapters 169
- Installing Internal Drives 174
- Internal Drive Bays 175
- SCSI Drives 177
- SCSI IDs 178
- Program” on page 45 197
- Removing Internal Drives 198
- Removable Media 199
- Hot Swap Bays 199
- Diskette Drive Bay 199
- Removing a Hot-Swap Drive 206
- Adding Power Supplies 212
- Removing Power Supplies 215
- Security Procedures 218
- Completing the Installation 219
- Installing the Side Covers 221
- Connecting External Options 225
- Cabling Requirements 226
- Chapter 5. Solving Problems 231
- Getting Started 232
- Power-On Self-Test (POST) 233
- POST Beep Codes 234
- Test Programs 234
- POST Error Messages 235
- Diagnostic Error Messages 236
- About the Test Programs 237
- Using the Function Keys 239
- Starting the Test Programs 243
- The Test Group Window 244
- Using the Module Tests 245
- Creating Test Scripts 246
- Test Options 247
- POST Error Message Table 250
- SCSI Messages 261
- Beep Codes 262
- Troubleshooting 263
- Troubleshooting 264
- Network Connection Problems 271
- Obvious damage: 279
- No obvious damage: 279
- After Spilling Liquid on It 280
- USERDIAG.CFG Example 282
- Using the Utility Programs 283
- Before You Call for Service 287
- Getting Information by Fax 289
- Getting Help by Telephone 289
- Getting Help Around the World 290
- Using the World Wide Web 291
- Enhanced PC Support Line 291
- Warranty and Repair Services 293
- Ordering Publications 295
- Appendix A. Server Records 297
- Installed Device Records 298
- Device Records 299
- The System Board 306
- Setting SCSI ID Jumpers 308
- Recovery 312
- BIOS Recovery 312
- ProtectUnprotect 313
- BootBlock 313
- Writable 316
- BIOSWrite 316
- Appendix B. Notices 321
- Trademarks 321
- Numerics 323
- Index 307 325
- Index 309 327
- Index 311 329
- Index 313 331
- Index 315 333
- Index 317 335
- Index 319 337
- Index 321 339
- Index 323 341
- Index 325 343
- Index 327 345
- Index 329 347
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