IBM HIS-RL17 User Manual download pdf (Page 23)

Warranty Statement

Who is Covered?

This warranty covers the purchaser of this product only and is not transferable without our written con-

sent.

What Does This Warranty Cover and What is the Period of Coverage?

The warranty remains in force for a three year period beginning on the date we invoice you for the

product unless it is a keyboard, for which the warranty period is one year. If HIS repairs or replaces a

product under warranty, its warranty term is not extended.

What Will We Do to Correct Problems and How Do You Get Service?

We will repair or replace (at our sole option) any part of the unit which proves to be defective. Re-

placement parts may be new or refurbished and will meet the same specifications of the original parts

or unit. We will return the product to you by the shipping method we choose in the U.S.A. at our ex-

pense. You must pay for shipments to locations outside of the U.S.A. In order to receive warranty

service you must get prior approval from HIS. To request warranty service you can telephone us at

678-762-9790 or send an email to service@HISmonitors.com. If we determine that warranty service is

needed we will give you a Return Material Authorization (RMA) number. This RMA number must be

conspicuously marked on the outside of the shipping box. HIS will not accept shipments not accom-

panied by the RMA number. You must ship or deliver the product to HIS Freight prepaid.

What Does This Warranty Not Cover?

This warranty does not cover equipment which has been damaged due to misuse, abuse or accident

such as: operating the equipment outside of published specifications; exposure to chemicals or gases

not covered by specified NEMA standards; displaying fixed images for long periods of time resulting in

afterimage effects; improper or unauthorized repair by anyone other than HIS or a service agency au-

thorized by HIS to perform such repairs; fire, flood, “acts of God”, or other contingencies beyond the

control of HIS.

HIS’ responsibility for malfunctions and defects in hardware is limited to repair and replacement as set

forth in this warranty statement. HIS shall not be liable for direct, indirect, incidental, consequential, or

other types of damages resulting from the use of any HIS product other than the liability stated above.

These warranties are in lieu of all other warranties express or implied, including, but not limited to, the

implied warranties of merchantability or fitness for a particular purpose. Some states do not allow the

exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential

damages so the above exclusions or limitations may not apply to you. You are cautioned that the per-

formance of this product can be affected by many factors, such as system configuration, software,

application, and operator control of the system. It is your responsibility to determine suitability of this

product for your purpose and application.

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IBM HIS-RL17 User Manual Page 23