IBM 258262U Datasheet Page 21
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IBM System x3100 M4 21
In general, the types of IBM ServicePacs are:
Warranty and maintenance service upgrades
One, 2, 3, 4, or 5 years of 9x5 or 24x7 service coverage
Onsite repair from next business day to 4 or 2 hours (selected areas)
One or two years of warranty extension
Remote technical support services
One or three years with 24x7 coverage (severity 1) or 9x5/NBD for all severities
Installation and startup support for System x® servers
Remote technical support for System x servers
Software support - Support Line
Microsoft or Linux software
VMware
IBM Director
The following table explains warranty service definitions in more detail.
Table 18. Warranty service definitions
Term Description
IBM onsite
repair (IOR)
A service technician will come to the server's location for equipment repair.
24x7x2 hour A service technician is scheduled to arrive at your customer’s location within two hours after remote
problem determination is completed. We provide service around the clock, every day, including IBM
holidays.
24x7x4 hour A service technician is scheduled to arrive at your customer’s location within four hours after remote
problem determination is completed. We provide service around the clock, every day, including IBM
holidays.
9x5x4 hour A service technician is scheduled to arrive at your customer’s location within four business hours
after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in
the customer's local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it
is determined that onsite service is required, the customer can expect the service technician to arrive
the morning of the following business day. For noncritical service requests, a service technician will
arrive by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your customer’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. to 5:00
p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays.
Physical and electrical specifications
Dimensions and weight:
Height: 360 mm (14.2 in)
Width: 180 mm (7.1 in)
Depth: 480 mm (18.9 in)
Weight::
Minimum ship configuration: 10 kg (22.0 lb)
Maximum ship configuration: 13 kg (28.7 lb)
- IBM System x3100 M4 1
- Locations of key components 2
- IBM System x3100 M4 3 3
- Standard specifications 4
- Standard models 6
- Express models 6
- Processor options 7
- Memory options 7
- Internal disk storage options 8
- IBM System x3100 M4 9 9
- Internal tape drives 10
- Optical drives 11
- External tape backup 12
- I/O expansion options 12
- Network adapters 13
- Integrated virtualization 14
- Remote management 14
- Storage host bus adapters 14
- PCIe SSD adapters 14
- Power supplies 14
- Top-of-rack Ethernet switches 15
- IBM 6000VA LCD 4U Rack UPS 16
- Power distribution units 17
- Racks cabinets 19
- Rack options 20
- Warranty options 20
- Regulatory compliance 22
- Supported operating systems 23
- Trademarks 25
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