IBM G40 User Manual download pdf (Page 48)

Getting help and service

If you need help, service, technical assistance, or just want more information

about IBM products, you will find a wide variety of sources available from

IBM to assist you. This section contains information about where to go for

additional information about IBM and IBM products, what to do if you

experience a problem with your computer, and whom to call for service

should it be necessary.

Microsoft Service Packs are the latest software source for Windows product

updates. They are available via Web download (connection charges may

apply) or via CD-ROM. For more specific information and links, please go to

http://www.microsoft.com. IBM offers Up and Running technical assistance

with installation of, or questions related to, Service Packs for your IBM

preloaded Microsoft Windows product, please contact the IBM HelpCenter at

the phone number(s) listed in your owner’s manual.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about

IBM Personal Computer products and support. The address for the IBM

Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to

ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use

your computer, and learn about options that can make working with your

ThinkPad computer even easier.

You also can order publications through the IBM Publications Ordering

System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Calling IBM

If you have tried to correct the problem yourself and still need help, during

the warranty period, you can get help and information by telephone through

the IBM PC HelpCenter. The following services are available during the

warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide

the applicable level of service.

Getting help and service

ThinkPad

G40 Series Service and Troubleshooting Guide

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IBM G40 User Manual Page 48