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The following stages are described to the Tivoli Intelligent Orchestrator problem
determination process:
1. “Troubleshooting the prerequisite installation”
2. “Tivoli Intelligent Orchestrator installation and subcomponent configuration
verification” on page 17
3. “Tivoli Intelligent Orchestrator runtime problem determination” on page 21
4. “Accessing the knowledge bases” on page 26
5. “Using the available command line tools” on page 26
Troubleshooting the prerequisite installation
The following steps are required during this phase:
1. Ensure that the operating system has all required fixes and levels. For a
complete list of operating system environments that are supported by Tivoli
Intelligent Orchestrator, refer to the Tivoli Intelligent Orchestrator Installation
Guide, Version 5.1.
2. For your specific server topology, ensure that the prerequisite installer installed
the required versions and patches for the prerequisites and their related
components, as described in detail in the Tivoli Intelligent Orchestrator Installation
Guide. Tivoli Intelligent Orchestrator requires the following prerequisites:
v DB2 Universal Database Enterprise Server Edition, Version 8.2, Fix Pack 11 or
2000Solaris
: Oracle 9i
v IBM Tivoli Directory Server, Version 6.0, Fix Pack 1
v WebSphere Application Server, Version 6.0, Fix Pack 2.
3.
After the prerequisite installation, you might want to follow these steps:
v Ensure that the configuration of the IBM Tivoli Directory Server database
was successful. If not, refer to the “IBM Tivoli Directory Server verification”
on page 11 section.
v Perform a subcomponent verification, as described in the following
subsections:
– “DB2 Universal Database verification”
– “IBM Tivoli Directory Server verification” on page 11
– “WebSphere Application Server verification” on page 13
DB2 Universal Database verification
Follow these steps to ensure that the DB2 Universal Database was successfully
started:
1. Use the following command to start the database:
v On UNIX: $ db2start
For example, db2start on AIX has the following output:
$ db2start
07/13/2005 11:54:07 0 0 SQL1063N DB2START processing was successful.
SQL1063N DB2START processing was successful
v On Windows:
– From the services window, start the service DB2 - <instance_name>.
– The default service name in Tivoli Intelligent Orchestrator 5.1 is DB2 -
DB2.
2.
Verify whether the designated port is available by running this command:
netstat -an |grep 50000
3. Verify if all required DB2 Universal Database processes are up and running:
10 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide
- Intelligent Orchestrator 1
- First Edition, July 2006 4
- Contents 5
- Contents v 7
- Preface 9
- Prerequisite publications 10
- Ordering publications 11
- Accessibility 11
- Support information 12
- Typeface conventions 12
- Tivoli software training 12
- Product comparison 14
- Product architecture 15
- Problem classification 17
- Product maintenance 17
- Backing up the system 17
- Problem resolution 18
- Fixing the problem 21
- 2000Solaris 22
- Applications 28
- TCEAR Application 28
- Agent Manager application 28
- HTTP Transport Service 28
- Message logs 47
- Message ID format 47
- Message elements 48
- Trace logs 49
- Common Base Event logs 49
- Log locations 51
- Log directory files 51
- Logging levels 52
- Log level defaults 54
- Workflow logs 60
- Automation package logs 61
- DB2 Universal Database 63
- Directory Server 64
- Tivoli Agent Manager 66
- Windows 2003 system fails 68
- Solution 70
- Solution 1 71
- Solution 2 71
- RunInDbEnv.sh 73
- Problems with workflows 76
- Other common problems 80
- Known report limitations 89
- Packaging the log files 91
- Enabling tracing 97
- Disabling tracing 97
- Common problems 99
- Location 104
- Returned file 104
- Prerequisites 105
- Common subsystem messages 107
- J2ee subsystem messages 147
- Compliance Messages 178
- Group Messages 180
- Networking Messages 181
- RXA Messages 183
- Common Agent messages 191
- Agent Manager messages 214
- Components 233
- Searching knowledge bases 237
- Search the Internet 237
- Obtaining fixes 237
- Obtaining fixes 240
- Trademarks 242
- Printed in USA 248
- SC32-2216-00 248
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