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In Linux, the tioadmin user creation fails if the tioadmin group already exists
before you install. No exception is thrown, so the installer cannot detect that the
user creation operation has failed, and the system cannot return to a previous stage
of the installation.
Solution
Reinstall Tivoli Intelligent Orchestrator. However, before you start the installation,
ensure that the tioadmin user and tioadmin group either both exist or both do not
exist.
The system cannot connect to the IBM Tivoli Directory Server
during the Tivoli Intelligent Orchestrator installation
Cause
During the Tivoli Intelligent Orchestrator installation, the system might indicate
that it cannot connect to the IBM Tivoli Directory Server. This error occurred
because the directory server was not started before running the installer. The
directory server must be started before you install Tivoli Intelligent Orchestrator, so
the installer can connect to it.
Solution
1. Ensure that the directory server is installed:
a. If the installation destination directory was created, check the installation
log file for the directory server:
v Windows: C:\IBM\LDAP\ldapinst.log
v UNIX or Linux: /usr/ldap/ldapinst.log
After the installation of the directory server is complete, an LDAP database
must be created within DB2 Universal Database. For more information, refer to
the Installation Guide for Tivoli Intelligent Orchestrator 5.1.
The ldapcfg.stat file shows the syntax that was used at the time of the
database creation:
C:\IBM\ldap\bin\ldapcfg -n -a db2inst1 -w password -d LDAP -l C: -c -f
C:\IBM\ldap\tmp\ldapcfg.dat
The ldapcfg.stat file is located in the following directory:
v On Windows: C:\IBM\ldap\tmp\ldapcfg.stat
v On UNIX or Linux: /usr/ldap/tmp/ldapcfg.stat
2. Verify the status of the directory server, using the ibmdirctl tool, located in the
C:\IBM\ldap\bin directory on Windows or in the /usr/ldap/bin directory on
UNIX or Linux. Type the following command to check the directory server
status:
ibmdirctl -D cn=root -w <password> status
3. If the directory server is not started, start it by using the following command:
start: ibmdirctl -D cn=root -w <password> start
The installation of the DB2 Universal Database Client on
Windows 2003 system fails
Cause
The CD used for installing the DB2 Universal Database Client, DB2 Universal
Database Administration Client, Version 8.1 on 64–bit systems, is not supported on
Windows 2003 operating systems.
56 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide
- Intelligent Orchestrator 1
- First Edition, July 2006 4
- Contents 5
- Contents v 7
- Preface 9
- Prerequisite publications 10
- Ordering publications 11
- Accessibility 11
- Support information 12
- Typeface conventions 12
- Tivoli software training 12
- Product comparison 14
- Product architecture 15
- Problem classification 17
- Product maintenance 17
- Backing up the system 17
- Problem resolution 18
- Fixing the problem 21
- 2000Solaris 22
- Applications 28
- TCEAR Application 28
- Agent Manager application 28
- HTTP Transport Service 28
- Message logs 47
- Message ID format 47
- Message elements 48
- Trace logs 49
- Common Base Event logs 49
- Log locations 51
- Log directory files 51
- Logging levels 52
- Log level defaults 54
- Workflow logs 60
- Automation package logs 61
- DB2 Universal Database 63
- Directory Server 64
- Tivoli Agent Manager 66
- Windows 2003 system fails 68
- Solution 70
- Solution 1 71
- Solution 2 71
- RunInDbEnv.sh 73
- Problems with workflows 76
- Other common problems 80
- Known report limitations 89
- Packaging the log files 91
- Enabling tracing 97
- Disabling tracing 97
- Common problems 99
- Location 104
- Returned file 104
- Prerequisites 105
- Common subsystem messages 107
- J2ee subsystem messages 147
- Compliance Messages 178
- Group Messages 180
- Networking Messages 181
- RXA Messages 183
- Common Agent messages 191
- Agent Manager messages 214
- Components 233
- Searching knowledge bases 237
- Search the Internet 237
- Obtaining fixes 237
- Obtaining fixes 240
- Trademarks 242
- Printed in USA 248
- SC32-2216-00 248
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