Ibm 51 User Manual download pdf (Page 48)

v ### is 3-digit unique serial or message number.

v Z is the severity code indicator, including the following indicators:

Severity

code

Description

I Informational message. The message provides information or feedback

about normal events that have occurred or are occurring, but do not require

you to take action. The message might also request that you provide

information in instances where the outcome of the information you provide

will not be negative.

W Warning message. The message indicates that potentially undesirable

conditions have occurred or could occur, but the program can continue.

Warning messages might ask you to make a decision before processing

continues.

E Error message. The message indicates an error that requires an intervention

or correction before the program can continue.

Message elements

Each message includes a message ID, message text, and explanation text. Some

messages also include action text when the user can take an action.

Example:

COPDEX101E A security exception occurred while

the system parsed the profile XML file.

Explanation: The ITM Obtain OS Profiles workflow

generates an XML file that contains the list of profiles

installed in Tivoli Management Agent. This profile

XML file is copied to the IBM Tivoli Provisioning

Manager and then it is parsed by the Profile XML

Parser. The XML parser cannot read the profile XML

file because a security error occurred. This is a file

permissions issue. Either the parent directory of the

profile XML file is missing appropriate file permissions,

or the profile XML file is missing the appropriate file

permissions.

Operator response: Verify that the login user is

assigned read and write access to the parent directory

of the ProfileXMLParser.

Message ID

String of 10 alphanumeric characters that uniquely identifies the message. In the preceding

example, the message ID is COPDEX101E.

Message text

Explains the reason for the message, what the message means, and possible causes of the

message with recommended steps you can take (for those messages that require some action on

your part). In the preceding example, the message text is: A security exception occurred while the

system parsed the profile XML file.

Explanation

Contains additional information about the cause of the message, and describes the action that the

system took or will take. In the example, the explanation follows the label Explanation.

Action

Describes what you must do to proceed, to recover from the error, or to prevent a problem from

occurring. Actions can include:

Action title Description

System Action Describes the reaction of the system to the condition that caused it

to display this message.

Operator Response Describes what response you might be able to take.

36 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide

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