Ibm 51 User Manual download pdf (Page 99)

h. In the Save to Master Configuration area , click Save again to exit the

Master Configuration window.

Optionally, clean up the agent manager objects in the database.

Important:

Remove the agent manager tables from the database or drop the

registry database only if all products that use the registry are

uninstalled.

a. Remove the agent manager tables from the registry database by running the

following command:

v On Windows systems:

Agent_Manager_install_dir\db\database_type\RemoveCASTables.bat

v On AIX, Linux, and Solaris systems:

Agent_Manager_install_dir/db/database_type\RemoveCASTables.sh

Replace variable database_type with one of the following values to

identify the database type:

– db2

– oracle

If the database is used only by the agent manager and is not shared with

another program, optionally drop the registry database using the database

administration tools for your type of database.

6. Delete the agent manager installation directory. By default, this is the following

directory:

v On Windows systems: C:\Program Files\IBM\AgentManager

v On AIX, Linux, and Solaris systems: /opt/IBM/AgentManager

Note:

On a Windows system, you might have to restart the system before you

can delete the agent manager installation directory.

Common problems

You might encounter the following problems:

v “Registration and communication failures”

v “Problems using the WebSphere Administrative Console” on page 88

Registration and communication failures

The WebSphere log SystemOut.log contains a record of agents that contact the

agent recovery service. Common reasons for an agent to be unable to register or

communicate with the agent manager include the following problems:

v The agent manager properties file, which the agent manager sends to the agent

when it first connects, might contain a short host name in the URL for the Web

services instead of a fully qualified host name. For example, the person who

installs the agent manager might specify the host name as myserver instead of

myserver.ibm.com. If an agent is in a network that cannot resolve the short host

name to the fully qualified host name, it cannot access the agent manager

services. Because the person who installs the agent can specify the fully qualified

host name for the initial connection to the agent manager server, the problem

can be discovered after the initial connection.

v The wrong truststore file was used when installing the agent or resource

manager.

v The wrong agent registration password was used when installing the agent.

Chapter 8. Troubleshooting the agent manager 87

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